StarRez experienced a major incident on August 5, 2024 affecting The Housing Director Cloud Services, lasting 10h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 05:49 PM UTC
Housing Director Customers within all regions are experiencing intermittent service disruptiosn accessing the Housing Director and related services. -Engineers are actively reviewing this issue. -Next update expected within the next 3 hours, or as warranted by a change of events.
- identified Aug 05, 2024, 05:54 PM UTC
We have confirmed there is currently networking issues with our upstream provider. -Engineers are actively working with our upstream provider to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Aug 05, 2024, 07:05 PM UTC
All sites are back online. We will continue monitoring the situation.
- identified Aug 05, 2024, 09:05 PM UTC
Housing Director Customers within all regions are experiencing brief intermittent service disruptions accessing the Housing Director and related services. -Engineers are actively working with our upstream provider to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Aug 05, 2024, 11:11 PM UTC
All sites are back online. We will continue monitoring the situation.
- resolved Aug 06, 2024, 04:15 AM UTC
This incident has been resolved.