StarRez experienced a critical incident on January 17, 2025 affecting South Africa North, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
South Africa North
Update timeline
- investigating Jan 17, 2025, 01:19 AM UTC
Customers in the South Africa region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Jan 17, 2025, 01:38 AM UTC
The source of the issue has been identified and infrastructure is now back online
- resolved Jan 17, 2025, 02:03 AM UTC
This incident has been resolved.