StarRez experienced a major incident on April 2, 2025 affecting Australia East and Australia Southeast and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 11:28 PM UTC
Customers in the Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- investigating Apr 02, 2025, 11:30 PM UTC
Customers in the Australia East, Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- identified Apr 03, 2025, 12:03 AM UTC
Preventative action has taken place to prevent any further impact to customers within Australia Southeast & Canada Central. Preventative action is still being performed in Australia East Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Apr 03, 2025, 12:08 AM UTC
The service disruption in the Australia East, Australia South East and Canada Central regions has been resolved. Engineers will continue to monitor these regions
- resolved Apr 03, 2025, 01:55 AM UTC
This incident has been resolved.