SS&C Blue Prism had 10 outages in the last 2 years totaling 988h 42m of downtime — averaging 0.4 incidents per month.
There were 10 SS&C Blue Prism outages since December 5, 2025 totaling 988h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of current issues accessing the blueprism.com website which we are currently investigating. Other customer facing sites such as Portal, Community, DX and University remain unaffected.
The blueprism.com website is now back online. Thank you for your patience.
We are aware of an issue currently affecting users ability to log into the Community site (community.blueprism.com). We are currently investigating and will provide further updates.
Community site login issues are now resolved, and login should be possible again. Thank you for your patience.
AI Chat is currently unavailable due to maintenance work taking place
AI Chat functionality is expected to be fully restored by 11.30am (US ET) 4.30pm (BST)
AI Chat is not yet available. Awaiting confirmation of revised restoration time
The issue impacting AI Chat has been resolved. We appreciate your patience and apologize for any inconvenience.
Please be advised that we are currently experiencing intermittent issues with the AI Gateway, including AI Chat. The incident has been escalated and is being treated with high priority. We will provide another update within the next hour.
The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.
An issue with AI Gateway has been identified and support teams are investigating
We are currently experiencing an issue impacting the availability of Bedrock models. Private Cloud models are not impacted and remain available.
The issue has been identified and is limited to Anthropic models only. A hotfix is scheduled for deployment within the hour (ETA: 12:10 PM ET). We will provide a further update once Bedrock model availability has been fully restored.
The issue impacting Bedrock models has been resolved. Services have been restored and are operating normally.
The team are currently investigating an issue with AI Gateway returning 403 error in Production
The team are continuing their investigations
Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access
Our teams are currently investigating reports of this issue.
Our teams continue to investigate the reported issue.
As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...
Our teams have identified the issue and are currently in the process of applying a fix.
Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in
We are aware of a possible impact to some automations that interact with Windows Security credential prompts used for NTLM authentication following the application of a recent Microsoft patch. We are still investigating at this time and advise customers to review this Knowledge Base article for...
The investigation into the change introduced with the Microsoft Security Patch update (Jan 2026) has concluded. Refer to the KB article for details: [NOTIFICATION] RPA unable to interact with Windows Credential...
We are aware of an issue where scheduled Next Gen automations are triggering in error outside of their assigned schedules. We are continuing our investigations into this matter.
Our support teams are continuing to investigate this issue. An update will be provided in one hour.
To minimize the impact of this issue, we'll be expiring Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. This will take place at 17:00 UTC. For Sessions that get inadvertently expired due to this change, customers should retrigger those Sessions as needed....
We are continuing to expire Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. Once this is fully completed, we'll share the next update and the next steps. We apologize for the inconvenience and appreciate your continued patience as we work through this issue.</...
All the Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC have now been expired, resolving the issue. Please work with SS&C Blue Prism Support on any further actions related to individual customer impact. We are standing by to provide additional support as...
We are aware of issues being experienced by Cloudflare, which are impacting some of our websites, such as the Customer Portal and Digital Exchange. https://www.cloudflarestatus.com/ has the latest status.
Cloudflare have put a fix in place, and all our affected sites are now accessible again. Cloudflare continue to monitor. https://www.cloudflarestatus.com/