SS&C Blue Prism Outage History

SS&C Blue Prism is up right now

There were 5 SS&C Blue Prism outages since February 26, 2026 totaling 11h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.blueprism.com

Major May 1, 2026

AI Chat Unavailable

Detected by Pingoru
May 01, 2026, 02:30 PM UTC
Resolved
May 01, 2026, 04:11 PM UTC
Duration
1h 40m
Affected: SS&C AI Gateway (SS&C AI Gateway)SS&C AI Chat (SS&C AI Chat)
Timeline · 4 updates
  1. investigating May 01, 2026, 02:30 PM UTC

    AI Chat is currently unavailable due to maintenance work taking place

  2. investigating May 01, 2026, 03:00 PM UTC

    AI Chat functionality is expected to be fully restored by 11.30am (US ET) 4.30pm (BST)

  3. investigating May 01, 2026, 03:53 PM UTC

    AI Chat is not yet available. Awaiting confirmation of revised restoration time

  4. resolved May 01, 2026, 04:11 PM UTC

    The issue impacting AI Chat has been resolved. We appreciate your patience and apologize for any inconvenience.

Read the full incident report →

Major April 29, 2026

AI Gateway & AI Chat - Services Restored

Detected by Pingoru
Apr 29, 2026, 05:36 PM UTC
Resolved
Apr 29, 2026, 05:59 PM UTC
Duration
23m
Affected: SS&C AI Gateway (SS&C AI Gateway)SS&C AI Chat (SS&C AI Chat)
Timeline · 2 updates
  1. investigating Apr 29, 2026, 05:36 PM UTC

    Please be advised that we are currently experiencing intermittent issues with the AI Gateway, including AI Chat. The incident has been escalated and is being treated with high priority. We will provide another update within the next hour.

  2. resolved Apr 29, 2026, 05:59 PM UTC

    The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.

Read the full incident report →

Minor March 24, 2026

AI Gateway issue impacting Bedrock models

Detected by Pingoru
Mar 24, 2026, 02:40 PM UTC
Resolved
Mar 24, 2026, 04:15 PM UTC
Duration
1h 34m
Affected: SS&C AI Gateway (SS&C AI Gateway)
Timeline · 4 updates
  1. identified Mar 24, 2026, 02:40 PM UTC

    An issue with AI Gateway has been identified and support teams are investigating

  2. investigating Mar 24, 2026, 02:49 PM UTC

    We are currently experiencing an issue impacting the availability of Bedrock models. Private Cloud models are not impacted and remain available.

  3. investigating Mar 24, 2026, 03:21 PM UTC

    The issue has been identified and is limited to Anthropic models only. A hotfix is scheduled for deployment within the hour (ETA: 12:10 PM ET). We will provide a further update once Bedrock model availability has been fully restored.

  4. resolved Mar 24, 2026, 04:15 PM UTC

    The issue impacting Bedrock models has been resolved. Services have been restored and are operating normally.

Read the full incident report →

Minor March 20, 2026

Incident on AI Gateway

Detected by Pingoru
Mar 20, 2026, 09:49 AM UTC
Resolved
Mar 20, 2026, 11:29 AM UTC
Duration
1h 39m
Affected: SS&C AI Gateway (SS&C AI Gateway)
Timeline · 3 updates
  1. identified Mar 20, 2026, 09:49 AM UTC

    The team are currently investigating an issue with AI Gateway returning 403 error in Production

  2. investigating Mar 20, 2026, 10:20 AM UTC

    The team are continuing their investigations

  3. resolved Mar 20, 2026, 11:29 AM UTC

    Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access

Read the full incident report →

Minor February 26, 2026

After logging into NextGen the site appears blank

Detected by Pingoru
Feb 26, 2026, 05:06 PM UTC
Resolved
Feb 26, 2026, 11:12 PM UTC
Duration
6h 5m
Affected: Platform Services (EU) (WorkHQ: Platform Services (EU))Platform Services (US1) (WorkHQ: Platform Services (US))UK: Platform Services (WorkHQ: Platform Services (UK))
Timeline · 5 updates
  1. investigating Feb 26, 2026, 05:06 PM UTC

    Our teams are currently investigating reports of this issue.

  2. investigating Feb 26, 2026, 06:01 PM UTC

    Our teams continue to investigate the reported issue.

  3. investigating Feb 26, 2026, 06:51 PM UTC

    As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...

  4. investigating Feb 26, 2026, 09:48 PM UTC

    Our teams have identified the issue and are currently in the process of applying a fix.

  5. resolved Feb 26, 2026, 11:12 PM UTC

    Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in

Read the full incident report →

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