SS&C Blue Prism Outage History

SS&C Blue Prism is up right now

Pingoru has recorded 16 incidents for SS&C Blue Prism: 16 in the last 12 months and 4 in the last 90 days.

Source: status.blueprism.com

16incidents recorded
16last 12 months
4last 90 days
3 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking SS&C Blue Prism in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202623 of 744 (0%)
June 202626 of 720 (1%)
July 2026134 of 744 (5%)
August 202600 of 744 (0%)
September 2026328 of 720 (4%)
October 202616 of 572 (1%)

Incidents, newest first

Major October 21, 2026 AIGW Outage impacting Workflows 6h 3m BP_US1: Platform Services (WorkHQ US1: Platform Services), BP_SS&C AI Gateway (SS&C AI Gateway)

Started Oct 21, 2026, 09:40 AM UTC· resolved Oct 21, 2026, 03:43 PM UTC

  1. investigating Oct 21, 2026, 09:40 AM UTC

    We are aware of an outage for AIGW in the US, which could also have some impact to Workflows and BP Assistant

  2. investigating Oct 21, 2026, 10:34 AM UTC

    The team are continuing to investigate.

  3. investigating Oct 21, 2026, 11:36 AM UTC

    Investigations are ongoing

  4. investigating Oct 21, 2026, 12:34 PM UTC

    Support teams continue to investigate

  5. investigating Oct 21, 2026, 01:35 PM UTC

    Support teams continue with their investigations, however, the situation is improving and is being monitored.

  6. investigating Oct 21, 2026, 02:34 PM UTC

    Support teams are continuing with their restoration efforts. Improvements continue to be seen.

  7. resolved Oct 21, 2026, 03:43 PM UTC

    Access to the U.S. AI Gateway has been fully restored for all users and clients. Full system stability has been confirmed, and the AI Gateway is now performing as expected.

Read the full incident report →

Minor September 17, 2026 Degradation of Service with Web Forms in WorkHQ 18h 41m Platform Services (EU) (WorkHQ: Platform Services (EU)), Platform Services (US1) (WorkHQ: Platform Services (US)), UK: Platform Services (WorkHQ: Platform Services (UK))

Started Sep 17, 2026, 08:30 PM UTC· resolved Sep 18, 2026, 03:12 PM UTC

  1. investigating Sep 17, 2026, 08:30 PM UTC

    We are experiencing a degradation of service for files over 8kb in size when working with web forms in WorkHQ. You may experience slowness when uploading files larger than 8kb. Engineering is aware and is working on a resolution.

  2. resolved Sep 18, 2026, 03:12 PM UTC

    After investigations, the issue has been identified and a workaround documented. Please view the following Known Issue on our support portal for further details - <a href="https://support.blueprism.com/en/support/solutions/articles/7000100978--workhq-bpiaapps-22607-file-upload-of-1mb-or-larger-in-...

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Major September 16, 2026 WorkHQ - Workflows Degraded Performance - US East Region 8h 19m Platform Services (US1) (WorkHQ: Platform Services (US))

Started Sep 16, 2026, 10:35 AM UTC· resolved Sep 16, 2026, 06:54 PM UTC

  1. investigating Sep 16, 2026, 10:35 AM UTC

    We are aware of a performance issue currently impacting our WorkHQ Workflows service in the US East region, manifesting as stuck sessions. The team are currently working on a fix to resolve. Update will be provided in 1 hour or earlier.

  2. investigating Sep 16, 2026, 01:21 PM UTC

    The issue is still being investigated by our engineering teams. Next update in 1 hour.

  3. investigating Sep 16, 2026, 02:22 PM UTC

    The engineering teams are continuing their investigations

  4. investigating Sep 16, 2026, 03:20 PM UTC

    Root cause has been identified, the engineering team are currently investigating resolution.

  5. investigating Sep 16, 2026, 04:42 PM UTC

    The engineering team is still investigating a resolution. Next update to be provided in 1 hour.

  6. investigating Sep 16, 2026, 05:39 PM UTC

    The engineering team is still investigating a resolution. Next update to be provided in 1 hour.

  7. investigating Sep 16, 2026, 06:42 PM UTC

    The resolution has been determined. The engineering teams are still monitoring and reporting that workflow processing should be functional. A follow-up update will be sent out once confirmed resolved.

  8. resolved Sep 16, 2026, 06:54 PM UTC

    The incident has been resolved, and workflow processing has returned to normal. We appreciate your patience as our teams investigated this matter.

Read the full incident report →

Major September 11, 2026 Issue with Sessions not starting/Agentic Workflows Queued impacting the US-East region 1h 6m Platform Services (US1) (WorkHQ: Platform Services (US))

Started Sep 11, 2026, 01:58 PM UTC· resolved Sep 11, 2026, 03:05 PM UTC

  1. identified Sep 11, 2026, 01:58 PM UTC

    We are aware of an issue impacting the starting of sessions for customers hosted in the US-East region and are investigating.

  2. resolved Sep 11, 2026, 03:05 PM UTC

    The identified issues impacting queued Agentic Workflows and sessions starting have been resolved. Services have returned to normal operation, and workflows are processing as expected. Thank you for your patience while we worked to restore service.

Read the full incident report →

Major July 7, 2026 Work HQ: System Errors with Agentic Workflows 1d 9h Control Center (US) (WorkHQ: Control Center (US))

Started Jul 07, 2026, 04:00 AM UTC· resolved Jul 08, 2026, 01:42 PM UTC

  1. identified Jul 07, 2026, 04:00 AM UTC

    We are currently aware that some system errors are occurring with Agentic Workflows in Work HQ.

  2. investigating Jul 07, 2026, 05:44 AM UTC

    Initial investigation shows the issue is limited to the US region. Also observed, Workflows are getting queued.

  3. investigating Jul 07, 2026, 07:21 AM UTC

    Support Teams are continuing their investigation into system errors and queued workflows for the US East Region

  4. investigating Jul 07, 2026, 08:41 AM UTC

    Support Teams are currently investigating system errors and queued workflows for the US East Region.

  5. investigating Jul 07, 2026, 10:10 AM UTC

    Engineering Teams have possibly determined the root cause of the issues and are working on developing a fix to restore full functionality.

  6. investigating Jul 07, 2026, 11:38 AM UTC

    The Engineering Teams continue to work on the proposed fix and are currently testing in a lower environment.

  7. investigating Jul 07, 2026, 01:15 PM UTC

    Engineering have deployed the fix to production and will perform a period of monitoring to ensure the issue is resolved. They have advised that it may take a little time to clear the backlog of workflows.

  8. investigating Jul 07, 2026, 02:00 PM UTC

    There are currently intermittent issues with creating new WorkHQ Workflows, which are under investigation.

  9. investigating Jul 07, 2026, 02:56 PM UTC

    Engineering has previously deployed a fix to production and continues to monitor performance to ensure the issue improves toward resolution.

  10. investigating Jul 07, 2026, 04:43 PM UTC

    Engineering has previously deployed a fix to production and continues to monitor performance to ensure the issue improves toward resolution.

  11. investigating Jul 07, 2026, 06:01 PM UTC

    Engineering is aware that issues persist that are still under investigation.

  12. investigating Jul 07, 2026, 06:44 PM UTC

    The service is currently processing workflows and working through the backlog of items. A delay may be seen in processing new workflows.

  13. investigating Jul 07, 2026, 08:55 PM UTC

    There are currently intermittent issues with creating new WorkHQ Workflows, which are under investigation.

  14. investigating Jul 08, 2026, 12:28 AM UTC

    Our teams have implemented changes to improve the stability of WorkHQ Workflows and we are currently monitoring.

  15. investigating Jul 08, 2026, 02:04 AM UTC

    The WorkHQ Workflows appear to be stable since implementing the changes. We are continuing to monitor.

  16. investigating Jul 08, 2026, 03:32 AM UTC

    The WorkHQ Workflows appear to be stable since implementing the changes. The team is continuing to monitor.

  17. investigating Jul 08, 2026, 05:10 AM UTC

    The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.

  18. investigating Jul 08, 2026, 06:39 AM UTC

    The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.

  19. investigating Jul 08, 2026, 08:10 AM UTC

    The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.

  20. investigating Jul 08, 2026, 09:36 AM UTC

    The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.

  21. investigating Jul 08, 2026, 11:11 AM UTC

    The system remains stable since the changes implemented yesterday. Support teams continue to monitor for any issues.

  22. investigating Jul 08, 2026, 12:38 PM UTC

    The system remains stable since the changes implemented yesterday with teams continuing to monitor.

  23. resolved Jul 08, 2026, 01:42 PM UTC

    The system has remained stable with Support teams continuing to monitor.

Read the full incident report →

Major June 18, 2026 AI Gateway RAG issue 2h 10m SS&C AI Gateway (SS&C AI Gateway)

Started Jun 18, 2026, 10:35 AM UTC· resolved Jun 18, 2026, 12:45 PM UTC

  1. identified Jun 18, 2026, 10:35 AM UTC

    We are currently aware of an issue with RAG and the team are investigating

  2. investigating Jun 18, 2026, 11:06 AM UTC

    Support are investigating an issue that will affect all users and customers using RAG, including WorkHQ Agentic Workflow and BP VBO

  3. investigating Jun 18, 2026, 11:36 AM UTC

    Investigations are ongoing

  4. investigating Jun 18, 2026, 12:05 PM UTC

    The team are continuing their investigations into the issue

  5. investigating Jun 18, 2026, 12:39 PM UTC

    Investigations are continuing

  6. resolved Jun 18, 2026, 12:45 PM UTC

    The Support Teams have successfully resolved the issues related to RAG, WorkHQ Agentic Workflow and BP VBO

Read the full incident report →

Major June 2, 2026 Blueprism.com website issue resolved 3h 30m Public Webpage (Public Webpage)

Started Jun 02, 2026, 07:55 AM UTC· resolved Jun 02, 2026, 11:25 AM UTC

  1. investigating Jun 02, 2026, 07:55 AM UTC

    We are aware of current issues accessing the blueprism.com website which we are currently investigating. Other customer facing sites such as Portal, Community, DX and University remain unaffected.

  2. resolved Jun 02, 2026, 11:25 AM UTC

    The blueprism.com website is now back online. Thank you for your patience.

Read the full incident report →

Minor May 28, 2026 Community site - Login Issues - Resolved 1h 24m Community (Community)

Started May 28, 2026, 01:59 PM UTC· resolved May 28, 2026, 03:23 PM UTC

  1. investigating May 28, 2026, 01:59 PM UTC

    We are aware of an issue currently affecting users ability to log into the Community site (community.blueprism.com). We are currently investigating and will provide further updates.

  2. resolved May 28, 2026, 03:23 PM UTC

    Community site login issues are now resolved, and login should be possible again. Thank you for your patience.

Read the full incident report →

Major May 1, 2026 AI Chat Unavailable 1h 40m SS&C AI Gateway (SS&C AI Gateway), SS&C AI Chat (SS&C AI Chat)

Started May 01, 2026, 02:30 PM UTC· resolved May 01, 2026, 04:11 PM UTC

  1. investigating May 01, 2026, 02:30 PM UTC

    AI Chat is currently unavailable due to maintenance work taking place

  2. investigating May 01, 2026, 03:00 PM UTC

    AI Chat functionality is expected to be fully restored by 11.30am (US ET) 4.30pm (BST)

  3. investigating May 01, 2026, 03:53 PM UTC

    AI Chat is not yet available. Awaiting confirmation of revised restoration time

  4. resolved May 01, 2026, 04:11 PM UTC

    The issue impacting AI Chat has been resolved. We appreciate your patience and apologize for any inconvenience.

Read the full incident report →

Major April 29, 2026 AI Gateway & AI Chat - Services Restored 23m SS&C AI Gateway (SS&C AI Gateway), SS&C AI Chat (SS&C AI Chat)

Started Apr 29, 2026, 05:36 PM UTC· resolved Apr 29, 2026, 05:59 PM UTC

  1. investigating Apr 29, 2026, 05:36 PM UTC

    Please be advised that we are currently experiencing intermittent issues with the AI Gateway, including AI Chat. The incident has been escalated and is being treated with high priority. We will provide another update within the next hour.

  2. resolved Apr 29, 2026, 05:59 PM UTC

    The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.

Read the full incident report →

Minor March 24, 2026 AI Gateway issue impacting Bedrock models 1h 34m SS&C AI Gateway (SS&C AI Gateway)

Started Mar 24, 2026, 02:40 PM UTC· resolved Mar 24, 2026, 04:15 PM UTC

  1. identified Mar 24, 2026, 02:40 PM UTC

    An issue with AI Gateway has been identified and support teams are investigating

  2. investigating Mar 24, 2026, 02:49 PM UTC

    We are currently experiencing an issue impacting the availability of Bedrock models. Private Cloud models are not impacted and remain available.

  3. investigating Mar 24, 2026, 03:21 PM UTC

    The issue has been identified and is limited to Anthropic models only. A hotfix is scheduled for deployment within the hour (ETA: 12:10 PM ET). We will provide a further update once Bedrock model availability has been fully restored.

  4. resolved Mar 24, 2026, 04:15 PM UTC

    The issue impacting Bedrock models has been resolved. Services have been restored and are operating normally.

Read the full incident report →

Minor March 20, 2026 Incident on AI Gateway 1h 39m SS&C AI Gateway (SS&C AI Gateway)

Started Mar 20, 2026, 09:49 AM UTC· resolved Mar 20, 2026, 11:29 AM UTC

  1. identified Mar 20, 2026, 09:49 AM UTC

    The team are currently investigating an issue with AI Gateway returning 403 error in Production

  2. investigating Mar 20, 2026, 10:20 AM UTC

    The team are continuing their investigations

  3. resolved Mar 20, 2026, 11:29 AM UTC

    Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access

Read the full incident report →

Minor February 26, 2026 After logging into NextGen the site appears blank 6h 5m Platform Services (EU) (WorkHQ: Platform Services (EU)), Platform Services (US1) (WorkHQ: Platform Services (US)), UK: Platform Services (WorkHQ: Platform Services (UK))

Started Feb 26, 2026, 05:06 PM UTC· resolved Feb 26, 2026, 11:12 PM UTC

  1. investigating Feb 26, 2026, 05:06 PM UTC

    Our teams are currently investigating reports of this issue.

  2. investigating Feb 26, 2026, 06:01 PM UTC

    Our teams continue to investigate the reported issue.

  3. investigating Feb 26, 2026, 06:51 PM UTC

    As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...

  4. investigating Feb 26, 2026, 09:48 PM UTC

    Our teams have identified the issue and are currently in the process of applying a fix.

  5. resolved Feb 26, 2026, 11:12 PM UTC

    Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in

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Minor January 23, 2026 Possible security patch impact to automations 40d 8h Blue Prism Cloud (Blue Prism Cloud), Digital Workers Comms (US) (WorkHQ: Digital Worker Comms (US)), Digital Workers Comms (EU) (WorkHQ: Digital Worker Comms (EU)), UK: Digital Worker (WorkHQ: Digital Worker Comms (UK)) and 1 more

Started Jan 23, 2026, 04:59 PM UTC· resolved Mar 05, 2026, 01:23 AM UTC

  1. investigating Jan 23, 2026, 04:59 PM UTC

    We are aware of a possible impact to some automations that interact with Windows Security credential prompts used for NTLM authentication following the application of a recent Microsoft patch. We are still investigating at this time and advise customers to review this Knowledge Base article for...

  2. resolved Mar 05, 2026, 01:23 AM UTC

    The investigation into the change introduced with the Microsoft Security Patch update (Jan 2026) has concluded. Refer to the KB article for details: [NOTIFICATION] RPA unable to interact with Windows Credential...

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Minor December 9, 2025 Scheduled automations triggering in error outside of their assigned schedules 3h 46m Control Center (US) (WorkHQ: Control Center (US)), Control Center (EU) (WorkHQ: Control Center (EU)), UK: Control Centre (WorkHQ: Control Center (UK))

Started Dec 09, 2025, 02:59 PM UTC· resolved Dec 09, 2025, 06:45 PM UTC

  1. investigating Dec 09, 2025, 02:59 PM UTC

    We are aware of an issue where scheduled Next Gen automations are triggering in error outside of their assigned schedules. We are continuing our investigations into this matter.

  2. investigating Dec 09, 2025, 04:02 PM UTC

    Our support teams are continuing to investigate this issue. An update will be provided in one hour.

  3. investigating Dec 09, 2025, 04:55 PM UTC

    To minimize the impact of this issue, we'll be expiring Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. This will take place at 17:00 UTC. For Sessions that get inadvertently expired due to this change, customers should retrigger those Sessions as needed....

  4. investigating Dec 09, 2025, 06:26 PM UTC

    We are continuing to expire Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. Once this is fully completed, we'll share the next update and the next steps. We apologize for the inconvenience and appreciate your continued patience as we work through this issue.</...

  5. resolved Dec 09, 2025, 06:45 PM UTC

    All the Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC have now been expired, resolving the issue. Please work with SS&C Blue Prism Support on any further actions related to individual customer impact. We are standing by to provide additional support as...

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Major December 5, 2025 Cloudflare issues affecting Blueprism site 12m Documentation Library (Documentation Library), Support Centre (Support Centre), Portal Login Page (Portal Login Page), Public Webpage (Public Webpage) and 2 more

Started Dec 05, 2025, 09:06 AM UTC· resolved Dec 05, 2025, 09:19 AM UTC

  1. investigating Dec 05, 2025, 09:06 AM UTC

    We are aware of issues being experienced by Cloudflare, which are impacting some of our websites, such as the Customer Portal and Digital Exchange. https://www.cloudflarestatus.com/ has the latest status.

  2. resolved Dec 05, 2025, 09:19 AM UTC

    Cloudflare have put a fix in place, and all our affected sites are now accessible again. Cloudflare continue to monitor. https://www.cloudflarestatus.com/

Read the full incident report →