SS&C Blue Prism incident
Issue with Sessions not starting/Agentic Workflows Queued impacting the US-East region
Resolved after 1 hour 6 minutes, affecting Platform Services (US1) (WorkHQ: Platform Services (US)), on September 11, 2026.
The identified issues impacting queued Agentic Workflows and sessions starting have been resolved. Services have returned to normal operation, and workflows are processing as expected. Thank you for your patience while we worked to restore service.
Affected components
Update timeline
- identified Sep 11, 2026, 01:58 PM UTC
We are aware of an issue impacting the starting of sessions for customers hosted in the US-East region and are investigating.
- resolved Sep 11, 2026, 03:05 PM UTC
The identified issues impacting queued Agentic Workflows and sessions starting have been resolved. Services have returned to normal operation, and workflows are processing as expected. Thank you for your patience while we worked to restore service.
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