SS&C Blue Prism incident

AI Gateway RAG issue

Major Resolved View vendor source →

SS&C Blue Prism experienced a major incident on June 18, 2026 affecting SS&C AI Gateway (SS&C AI Gateway), lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 10:35 AM UTC
Resolved
Jun 18, 2026, 12:45 PM UTC
Duration
2h 10m
Detected by Pingoru
Jun 18, 2026, 10:35 AM UTC

Affected components

SS&C AI Gateway (SS&C AI Gateway)

Update timeline

  1. identified Jun 18, 2026, 10:35 AM UTC

    We are currently aware of an issue with RAG and the team are investigating

  2. investigating Jun 18, 2026, 11:06 AM UTC

    Support are investigating an issue that will affect all users and customers using RAG, including WorkHQ Agentic Workflow and BP VBO

  3. investigating Jun 18, 2026, 11:36 AM UTC

    Investigations are ongoing

  4. investigating Jun 18, 2026, 12:05 PM UTC

    The team are continuing their investigations into the issue

  5. investigating Jun 18, 2026, 12:39 PM UTC

    Investigations are continuing

  6. resolved Jun 18, 2026, 12:45 PM UTC

    The Support Teams have successfully resolved the issues related to RAG, WorkHQ Agentic Workflow and BP VBO