Resolved after 2 hours 10 minutes, affecting SS&C AI Gateway (SS&C AI Gateway), on June 18, 2026.
The Support Teams have successfully resolved the issues related to RAG, WorkHQ Agentic Workflow and BP VBO
Affected components
SS&C AI Gateway (SS&C AI Gateway)
Update timeline
- identified Jun 18, 2026, 10:35 AM UTC
We are currently aware of an issue with RAG and the team are investigating
- investigating Jun 18, 2026, 11:06 AM UTC
Support are investigating an issue that will affect all users and customers using RAG, including WorkHQ Agentic Workflow and BP VBO
- investigating Jun 18, 2026, 11:36 AM UTC
Investigations are ongoing
- investigating Jun 18, 2026, 12:05 PM UTC
The team are continuing their investigations into the issue
- investigating Jun 18, 2026, 12:39 PM UTC
Investigations are continuing
- resolved Jun 18, 2026, 12:45 PM UTC
The Support Teams have successfully resolved the issues related to RAG, WorkHQ Agentic Workflow and BP VBO
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