Resolved after 6 hours 3 minutes, affecting BP_US1: Platform Services (WorkHQ US1: Platform Services) and BP_SS&C AI Gateway (SS&C AI Gateway), on October 21, 2026.
Access to the U.S. AI Gateway has been fully restored for all users and clients. Full system stability has been confirmed, and the AI Gateway is now performing as expected.
Affected components
Update timeline
- investigating Oct 21, 2026, 09:40 AM UTC
We are aware of an outage for AIGW in the US, which could also have some impact to Workflows and BP Assistant
- investigating Oct 21, 2026, 10:34 AM UTC
The team are continuing to investigate.
- investigating Oct 21, 2026, 11:36 AM UTC
Investigations are ongoing
- investigating Oct 21, 2026, 12:34 PM UTC
Support teams continue to investigate
- investigating Oct 21, 2026, 01:35 PM UTC
Support teams continue with their investigations, however, the situation is improving and is being monitored.
- investigating Oct 21, 2026, 02:34 PM UTC
Support teams are continuing with their restoration efforts. Improvements continue to be seen.
- resolved Oct 21, 2026, 03:43 PM UTC
Access to the U.S. AI Gateway has been fully restored for all users and clients. Full system stability has been confirmed, and the AI Gateway is now performing as expected.
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