SS&C Blue Prism incident

Incident on AI Gateway

Minor Resolved View vendor source →
Started
Mar 20, 2026, 09:49 AM UTC
Resolved
Mar 20, 2026, 11:29 AM UTC
Duration
1h 39m
Detected by Pingoru
Mar 20, 2026, 09:49 AM UTC

Affected components

SS&C AI Gateway (SS&C AI Gateway)

Update timeline

  1. identified Mar 20, 2026, 09:49 AM UTC

    The team are currently investigating an issue with AI Gateway returning 403 error in Production

  2. investigating Mar 20, 2026, 10:20 AM UTC

    The team are continuing their investigations

  3. resolved Mar 20, 2026, 11:29 AM UTC

    Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access

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