Resolved after 1 hour 39 minutes, affecting SS&C AI Gateway (SS&C AI Gateway), on March 20, 2026.
Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access
Affected components
SS&C AI Gateway (SS&C AI Gateway)
Update timeline
- identified Mar 20, 2026, 09:49 AM UTC
The team are currently investigating an issue with AI Gateway returning 403 error in Production
- investigating Mar 20, 2026, 10:20 AM UTC
The team are continuing their investigations
- resolved Mar 20, 2026, 11:29 AM UTC
Whilst full root cause is being investigated, the team have identified a workaround to resolve the situation. Please update the authorization header to Bearer <api_key> to restore access
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