SS&C Blue Prism incident
WorkHQ - Workflows Degraded Performance - US East Region
Resolved after 8 hours 19 minutes, affecting Platform Services (US1) (WorkHQ: Platform Services (US)), on September 16, 2026.
The incident has been resolved, and workflow processing has returned to normal. We appreciate your patience as our teams investigated this matter.
Affected components
Update timeline
- investigating Sep 16, 2026, 10:35 AM UTC
We are aware of a performance issue currently impacting our WorkHQ Workflows service in the US East region, manifesting as stuck sessions. The team are currently working on a fix to resolve. Update will be provided in 1 hour or earlier.
- investigating Sep 16, 2026, 01:21 PM UTC
The issue is still being investigated by our engineering teams. Next update in 1 hour.
- investigating Sep 16, 2026, 02:22 PM UTC
The engineering teams are continuing their investigations
- investigating Sep 16, 2026, 03:20 PM UTC
Root cause has been identified, the engineering team are currently investigating resolution.
- investigating Sep 16, 2026, 04:42 PM UTC
The engineering team is still investigating a resolution. Next update to be provided in 1 hour.
- investigating Sep 16, 2026, 05:39 PM UTC
The engineering team is still investigating a resolution. Next update to be provided in 1 hour.
- investigating Sep 16, 2026, 06:42 PM UTC
The resolution has been determined. The engineering teams are still monitoring and reporting that workflow processing should be functional. A follow-up update will be sent out once confirmed resolved.
- resolved Sep 16, 2026, 06:54 PM UTC
The incident has been resolved, and workflow processing has returned to normal. We appreciate your patience as our teams investigated this matter.
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