SS&C Blue Prism incident
Scheduled automations triggering in error outside of their assigned schedules
SS&C Blue Prism experienced a minor incident on December 9, 2025 affecting Control Center (US) (WorkHQ: Control Center (US)) and Control Center (EU) (WorkHQ: Control Center (EU)) and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 09, 2025, 02:59 PM UTC
We are aware of an issue where scheduled Next Gen automations are triggering in error outside of their assigned schedules. We are continuing our investigations into this matter.
- investigating Dec 09, 2025, 04:02 PM UTC
Our support teams are continuing to investigate this issue. An update will be provided in one hour.
- investigating Dec 09, 2025, 04:55 PM UTC
To minimize the impact of this issue, we'll be expiring Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. This will take place at 17:00 UTC. For Sessions that get inadvertently expired due to this change, customers should retrigger those Sessions as needed....
- investigating Dec 09, 2025, 06:26 PM UTC
We are continuing to expire Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. Once this is fully completed, we'll share the next update and the next steps. We apologize for the inconvenience and appreciate your continued patience as we work through this issue.</...
- resolved Dec 09, 2025, 06:45 PM UTC
All the Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC have now been expired, resolving the issue. Please work with SS&C Blue Prism Support on any further actions related to individual customer impact. We are standing by to provide additional support as...