Scheduled automations triggering in error outside of their assigned schedules

Update timeline

1. investigating Dec 09, 2025, 02:59 PM UTC

   We are aware of an issue where scheduled Next Gen automations are triggering in error outside of their assigned schedules. We are continuing our investigations into this matter.

2. investigating Dec 09, 2025, 04:02 PM UTC

   Our support teams are continuing to investigate this issue. An update will be provided in one hour.

3. investigating Dec 09, 2025, 04:55 PM UTC

   To minimize the impact of this issue, we'll be expiring Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. This will take place at 17:00 UTC. For Sessions that get inadvertently expired due to this change, customers should retrigger those Sessions as needed....

4. investigating Dec 09, 2025, 06:26 PM UTC

   We are continuing to expire Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC. Once this is fully completed, we'll share the next update and the next steps. We apologize for the inconvenience and appreciate your continued patience as we work through this issue.</...

5. resolved Dec 09, 2025, 06:45 PM UTC

   All the Pending Sessions that were created by Automation Flows between 12:35 and 12:55 UTC have now been expired, resolving the issue. Please work with SS&C Blue Prism Support on any further actions related to individual customer impact. We are standing by to provide additional support as...