Resolved after 1 day 9 hours, affecting Control Center (US) (WorkHQ: Control Center (US)), on July 7, 2026.
The system remains stable since the changes implemented yesterday with teams continuing to monitor.
Affected components
Update timeline
- identified Jul 07, 2026, 04:00 AM UTC
We are currently aware that some system errors are occurring with Agentic Workflows in Work HQ.
- investigating Jul 07, 2026, 05:44 AM UTC
Initial investigation shows the issue is limited to the US region. Also observed, Workflows are getting queued.
- investigating Jul 07, 2026, 07:21 AM UTC
Support Teams are continuing their investigation into system errors and queued workflows for the US East Region
- investigating Jul 07, 2026, 08:41 AM UTC
Support Teams are currently investigating system errors and queued workflows for the US East Region.
- investigating Jul 07, 2026, 10:10 AM UTC
Engineering Teams have possibly determined the root cause of the issues and are working on developing a fix to restore full functionality.
- investigating Jul 07, 2026, 11:38 AM UTC
The Engineering Teams continue to work on the proposed fix and are currently testing in a lower environment.
- investigating Jul 07, 2026, 01:15 PM UTC
Engineering have deployed the fix to production and will perform a period of monitoring to ensure the issue is resolved. They have advised that it may take a little time to clear the backlog of workflows.
- investigating Jul 07, 2026, 02:00 PM UTC
There are currently intermittent issues with creating new WorkHQ Workflows, which are under investigation.
- investigating Jul 07, 2026, 02:56 PM UTC
Engineering has previously deployed a fix to production and continues to monitor performance to ensure the issue improves toward resolution.
- investigating Jul 07, 2026, 04:43 PM UTC
Engineering has previously deployed a fix to production and continues to monitor performance to ensure the issue improves toward resolution.
- investigating Jul 07, 2026, 06:01 PM UTC
Engineering is aware that issues persist that are still under investigation.
- investigating Jul 07, 2026, 06:44 PM UTC
The service is currently processing workflows and working through the backlog of items. A delay may be seen in processing new workflows.
- investigating Jul 07, 2026, 08:55 PM UTC
There are currently intermittent issues with creating new WorkHQ Workflows, which are under investigation.
- investigating Jul 08, 2026, 12:28 AM UTC
Our teams have implemented changes to improve the stability of WorkHQ Workflows and we are currently monitoring.
- investigating Jul 08, 2026, 02:04 AM UTC
The WorkHQ Workflows appear to be stable since implementing the changes. We are continuing to monitor.
- investigating Jul 08, 2026, 03:32 AM UTC
The WorkHQ Workflows appear to be stable since implementing the changes. The team is continuing to monitor.
- investigating Jul 08, 2026, 05:10 AM UTC
The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.
- investigating Jul 08, 2026, 06:39 AM UTC
The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.
- investigating Jul 08, 2026, 08:10 AM UTC
The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.
- investigating Jul 08, 2026, 09:36 AM UTC
The WorkHQ Workflows appear to be stable since the implementation of changes. Support teams continue to monitor.
- investigating Jul 08, 2026, 11:11 AM UTC
The system remains stable since the changes implemented yesterday. Support teams continue to monitor for any issues.
- investigating Jul 08, 2026, 12:38 PM UTC
The system remains stable since the changes implemented yesterday with teams continuing to monitor.
- resolved Jul 08, 2026, 01:42 PM UTC
The system has remained stable with Support teams continuing to monitor.
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