SS&C Blue Prism incident

Cloudflare issues affecting Blueprism site

SS&C Blue Prism experienced a major incident on December 5, 2025 affecting Documentation Library (Documentation Library) and Support Centre (Support Centre) and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Dec 05, 2025, 09:06 AM UTC
Resolved: Dec 05, 2025, 09:19 AM UTC
Duration: 12m
Detected by Pingoru: Dec 05, 2025, 09:06 AM UTC

Affected components

Documentation Library (Documentation Library)Support Centre (Support Centre)Portal Login Page (Portal Login Page)Public Webpage (Public Webpage)Digital Exchange (Digital Exchange)University (University)

Update timeline

investigating Dec 05, 2025, 09:06 AM UTC

We are aware of issues being experienced by Cloudflare, which are impacting some of our websites, such as the Customer Portal and Digital Exchange. https://www.cloudflarestatus.com/ has the latest status.
resolved Dec 05, 2025, 09:19 AM UTC

Cloudflare have put a fix in place, and all our affected sites are now accessible again. Cloudflare continue to monitor. https://www.cloudflarestatus.com/