SS&C Blue Prism incident
AI Gateway issue impacting Bedrock models
SS&C Blue Prism experienced a minor incident on March 24, 2026 affecting SS&C AI Gateway (SS&C AI Gateway), lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 24, 2026, 02:40 PM UTC
An issue with AI Gateway has been identified and support teams are investigating
- investigating Mar 24, 2026, 02:49 PM UTC
We are currently experiencing an issue impacting the availability of Bedrock models. Private Cloud models are not impacted and remain available.
- investigating Mar 24, 2026, 03:21 PM UTC
The issue has been identified and is limited to Anthropic models only. A hotfix is scheduled for deployment within the hour (ETA: 12:10 PM ET). We will provide a further update once Bedrock model availability has been fully restored.
- resolved Mar 24, 2026, 04:15 PM UTC
The issue impacting Bedrock models has been resolved. Services have been restored and are operating normally.