SS&C Blue Prism incident

AI Gateway issue impacting Bedrock models

Minor Resolved View vendor source →
Started
Mar 24, 2026, 02:40 PM UTC
Resolved
Mar 24, 2026, 04:15 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 24, 2026, 02:40 PM UTC

Affected components

SS&C AI Gateway (SS&C AI Gateway)

Update timeline

  1. identified Mar 24, 2026, 02:40 PM UTC

    An issue with AI Gateway has been identified and support teams are investigating

  2. investigating Mar 24, 2026, 02:49 PM UTC

    We are currently experiencing an issue impacting the availability of Bedrock models. Private Cloud models are not impacted and remain available.

  3. investigating Mar 24, 2026, 03:21 PM UTC

    The issue has been identified and is limited to Anthropic models only. A hotfix is scheduled for deployment within the hour (ETA: 12:10 PM ET). We will provide a further update once Bedrock model availability has been fully restored.

  4. resolved Mar 24, 2026, 04:15 PM UTC

    The issue impacting Bedrock models has been resolved. Services have been restored and are operating normally.

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