SS&C Blue Prism incident

After logging into NextGen the site appears blank

Minor Resolved View vendor source →
Started
Feb 26, 2026, 05:06 PM UTC
Resolved
Feb 26, 2026, 11:12 PM UTC
Duration
6h 5m
Detected by Pingoru
Feb 26, 2026, 05:06 PM UTC

Affected components

Platform Services (EU) (WorkHQ: Platform Services (EU))Platform Services (US1) (WorkHQ: Platform Services (US))UK: Platform Services (WorkHQ: Platform Services (UK))

Update timeline

  1. investigating Feb 26, 2026, 05:06 PM UTC

    Our teams are currently investigating reports of this issue.

  2. investigating Feb 26, 2026, 06:01 PM UTC

    Our teams continue to investigate the reported issue.

  3. investigating Feb 26, 2026, 06:51 PM UTC

    As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...

  4. investigating Feb 26, 2026, 09:48 PM UTC

    Our teams have identified the issue and are currently in the process of applying a fix.

  5. resolved Feb 26, 2026, 11:12 PM UTC

    Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in

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