SS&C Blue Prism incident
After logging into NextGen the site appears blank
Resolved after 6 hours 5 minutes, affecting Platform Services (EU) (WorkHQ: Platform Services (EU)) and Platform Services (US1) (WorkHQ: Platform Services (US)) and 1 more, on February 26, 2026.
Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in
Affected components
Update timeline
- investigating Feb 26, 2026, 05:06 PM UTC
Our teams are currently investigating reports of this issue.
- investigating Feb 26, 2026, 06:01 PM UTC
Our teams continue to investigate the reported issue.
- investigating Feb 26, 2026, 06:51 PM UTC
As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...
- investigating Feb 26, 2026, 09:48 PM UTC
Our teams have identified the issue and are currently in the process of applying a fix.
- resolved Feb 26, 2026, 11:12 PM UTC
Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in
Your product runs on more than SS&C Blue Prism
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services