SS&C Blue Prism incident

After logging into NextGen the site appears blank

SS&C Blue Prism experienced a minor incident on February 26, 2026 affecting Platform Services (EU) (WorkHQ: Platform Services (EU)) and Platform Services (US1) (WorkHQ: Platform Services (US)) and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started: Feb 26, 2026, 05:06 PM UTC
Resolved: Feb 26, 2026, 11:12 PM UTC
Duration: 6h 5m
Detected by Pingoru: Feb 26, 2026, 05:06 PM UTC

Affected components

Platform Services (EU) (WorkHQ: Platform Services (EU))Platform Services (US1) (WorkHQ: Platform Services (US))UK: Platform Services (WorkHQ: Platform Services (UK))

Update timeline

investigating Feb 26, 2026, 05:06 PM UTC

Our teams are currently investigating reports of this issue.
investigating Feb 26, 2026, 06:01 PM UTC

Our teams continue to investigate the reported issue.
investigating Feb 26, 2026, 06:51 PM UTC

As our teams continue to investigate, we ask that before opening a support ticket, please clear your cache and reload the page by performing the following: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log...
investigating Feb 26, 2026, 09:48 PM UTC

Our teams have identified the issue and are currently in the process of applying a fix.
resolved Feb 26, 2026, 11:12 PM UTC

Our team has implemented a fix to correct the blank site page after logging in. It is recommended to log out and clear the cache: - Access the Browser Dev Tools (F12) - Right-click the refresh button and select "Empty cache and hard reload." - Log back in