SS&C Blue Prism incident

AI Gateway & AI Chat - Services Restored

SS&C Blue Prism experienced a major incident on April 29, 2026 affecting SS&C AI Gateway (SS&C AI Gateway) and SS&C AI Chat (SS&C AI Chat), lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 05:36 PM UTC
Resolved: Apr 29, 2026, 05:59 PM UTC
Duration: 23m
Detected by Pingoru: Apr 29, 2026, 05:36 PM UTC

Affected components

SS&C AI Gateway (SS&C AI Gateway)SS&C AI Chat (SS&C AI Chat)

Update timeline

investigating Apr 29, 2026, 05:36 PM UTC

Please be advised that we are currently experiencing intermittent issues with the AI Gateway, including AI Chat. The incident has been escalated and is being treated with high priority. We will provide another update within the next hour.
resolved Apr 29, 2026, 05:59 PM UTC

The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.