Resolved after 23 minutes, affecting SS&C AI Gateway (SS&C AI Gateway) and SS&C AI Chat (SS&C AI Chat), on April 29, 2026.
The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.
Affected components
Update timeline
- investigating Apr 29, 2026, 05:36 PM UTC
Please be advised that we are currently experiencing intermittent issues with the AI Gateway, including AI Chat. The incident has been escalated and is being treated with high priority. We will provide another update within the next hour.
- resolved Apr 29, 2026, 05:59 PM UTC
The previously reported intermittent issues affecting the AI Gateway, including AI Chat, have now been resolved. The service is operating normally, and we continue to monitor closely.
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