SS&C Blue Prism incident

AI Chat Unavailable

Major Resolved View vendor source →

SS&C Blue Prism experienced a major incident on May 1, 2026 affecting SS&C AI Gateway (SS&C AI Gateway) and SS&C AI Chat (SS&C AI Chat), lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 02:30 PM UTC
Resolved
May 01, 2026, 04:11 PM UTC
Duration
1h 40m
Detected by Pingoru
May 01, 2026, 02:30 PM UTC

Affected components

SS&C AI Gateway (SS&C AI Gateway)SS&C AI Chat (SS&C AI Chat)

Update timeline

  1. investigating May 01, 2026, 02:30 PM UTC

    AI Chat is currently unavailable due to maintenance work taking place

  2. investigating May 01, 2026, 03:00 PM UTC

    AI Chat functionality is expected to be fully restored by 11.30am (US ET) 4.30pm (BST)

  3. investigating May 01, 2026, 03:53 PM UTC

    AI Chat is not yet available. Awaiting confirmation of revised restoration time

  4. resolved May 01, 2026, 04:11 PM UTC

    The issue impacting AI Chat has been resolved. We appreciate your patience and apologize for any inconvenience.