SmartTech Outage History

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There were 3 SmartTech outages since February 10, 2026 totaling 382h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smarttech.com

Major April 1, 2026

Lumio Outage - Middle East

Detected by Pingoru
Apr 01, 2026, 04:58 PM UTC
Resolved
Apr 02, 2026, 01:04 PM UTC
Duration
20h 5m
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 3 updates
  1. investigating Apr 01, 2026, 04:58 PM UTC

    Lumio is currently unavailable due to AWS regional outage in Middle East area. We are currently investigating the issue.

  2. investigating Apr 01, 2026, 11:12 PM UTC

    A fix has been deployed and we are continuing to monitor the results.

  3. resolved Apr 02, 2026, 01:04 PM UTC

    The issue has been resolved. Thank you for your patience.

Read the full incident report →

Notice March 24, 2026

Lumio intermittent error

Detected by Pingoru
Mar 24, 2026, 08:06 PM UTC
Resolved
Apr 08, 2026, 09:00 PM UTC
Duration
15d
Affected: Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign InStudents joining live lessons
Timeline · 14 updates
  1. investigating Mar 24, 2026, 08:06 PM UTC

    Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.

  2. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been deployed and we are continuing to monitor the results.

  3. monitoring Mar 25, 2026, 02:23 PM UTC

    We continue monitoring the situation after the fix released yesterday, making sure that the service is working as expected.

  4. investigating Mar 25, 2026, 05:29 PM UTC

    We are still experiencing occasional errors and performance slowdowns as a result of high service load. The team is currently investigating.

  5. investigating Mar 25, 2026, 09:05 PM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 25, 2026, 10:38 PM UTC

    Lumio is stable now and we will continue to monitor

  7. investigating Mar 25, 2026, 10:41 PM UTC

    Lumio is stable now and we will continue to monitor

  8. investigating Mar 27, 2026, 02:58 PM UTC

    We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.

  9. investigating Mar 30, 2026, 10:41 PM UTC

    We are continuing to investigate this issue.

  10. investigating Apr 01, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  11. investigating Apr 01, 2026, 11:09 PM UTC

    We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.

  12. investigating Apr 06, 2026, 09:37 AM UTC

    We are monitoring the status of the service as we continue working to solve the problems that we were seeing last week.

  13. monitoring Apr 07, 2026, 09:23 PM UTC

    We believe the issue has been resolved, and Lumio should now be stable. We will continue to monitor the system to ensure it remains stable.

  14. resolved Apr 08, 2026, 09:00 PM UTC

    Lumio is now stable. This incident is resolved. Thank you for your patience.

Read the full incident report →

Minor February 10, 2026

Smart Mirror Degradation

Detected by Pingoru
Feb 10, 2026, 02:49 PM UTC
Resolved
Feb 10, 2026, 04:32 PM UTC
Duration
1h 42m
Affected: SMART Mirror
Timeline · 2 updates
  1. investigating Feb 10, 2026, 02:49 PM UTC

    We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

  2. resolved Feb 10, 2026, 04:32 PM UTC

    We’re pleased to confirm that normal service has now been fully restored. Our engineering team has verified that meeting ID creation and related functionality are operating as expected. We’ll continue to monitor performance closely to ensure stability. We recognize the disruption this caused and sincerely appreciate your patience and understanding while we worked through the issue.

Read the full incident report →

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