SmartTech Outage History

We are currently investigating an issue where linking to Canvas resources from Lumio is failing.

Users cannot embed lessons into Canvas assignments. It is still possible to open Lumio from the Canvas app and interact with existing assignments.

We are currently investigating an issue where users are not able to log into Lumio, and will see a spinner instead.

We are continuing to investigate this issue.

Lumio is currently unavailable due to AWS regional outage in Middle East area. We are currently investigating the issue.

A fix has been deployed and we are continuing to monitor the results.

We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

We are currently experiencing a service degradation with SMARTMirror. Some meetings will have 6 digits, but others will have 10-digit meeting ID's. We are actively working on the issue and will keep you updated on progress. We apologize for the inconvenience this may cause your users, and fully restoring service is our number one priority.

We are currently investigating an issue that is preventing users to select the standards and strands when creating quizzes using the AI assistant. Quizzes can still be generated but without the personalization that the standards and strands would provide. We will update the incident as soon as we have updates

We are currently investigating an issue where AI assisted lesson generation is failing with an error message." This does not affect AI assisted quiz generation. We will provide updates as we learn more.

We are continuing to investigate the AI-assisted lesson generation failure in non-EU regions. While we work with our technology partners on identifying the root cause, we are preparing potential mitigations to resume service as soon as possible.

We are currently experiencing an issue with some SMART Mirror devices creating 6 digit meeting ID's with sessions reverting back to 10 Digit ID's. We are actively working on the issue and will keep you updated on progress.

We are continuing to investigate this issue.

We are currently experiencing an issue with some SMART Mirror devices. We are investigating the issue and will keep you updated on progress.

There’s a Lumio disruption. We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We understand how important Lumio is for you. We apologize for any inconvenience this may cause and appreciate your patience. We are currently investigating, and updates will be provided as more information becomes available.

We are continuing to investigate this issue.

We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'.

We are currently experiencing a service disruption with our Splunk monitoring platform. While no direct customer impact has been identified at this time, our ability to detect and respond to potential service outages through automated alerting has been compromised. This temporary loss of monitoring visibility affects our operational oversight capabilities, and we are actively working to restore full functionality. All teams should remain vigilant for any service anomalies that would normally be captured through our standard monitoring protocols.

We continue to experience delays with our Splunk monitoring platform, though some improvement has been observed. We have identified Splunk scheduler issues and have opened a support ticket with Splunk for resolution. No customer impact has been identified. Teams should continue manual monitoring until full automated alerting is restored.

Admin portal in EU region is experiencing login failure issues. We are investigating

Our cloud hosting provider is currently experiencing an outage which is impacting Lumio access and logins to other SMART products, including Notebook and iQ. We are investigating and will provide updates as we receive them.

We are currently investigating issue where Global Users cant login to SMART products. Lumio users may see a 'unable to load page'. EU users are not impacted.