SmartTech incident

Users are unable to log into Lumio

Critical Resolved View vendor source →

SmartTech experienced a critical incident on May 9, 2026 affecting Sign In, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 08:14 PM UTC
Resolved
May 09, 2026, 10:06 PM UTC
Duration
1h 52m
Detected by Pingoru
May 09, 2026, 08:14 PM UTC

Affected components

Sign In

Update timeline

  1. investigating May 09, 2026, 08:14 PM UTC

    We are currently investigating an issue where users are not able to log into Lumio, and will see a spinner instead.

  2. investigating May 09, 2026, 10:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 09, 2026, 10:06 PM UTC

    This incident has been resolved.