SmartTech experienced a critical incident on October 16, 2025 affecting Access to premium features and AI Assist and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign In
Update timeline
- investigating Oct 16, 2025, 06:00 PM UTC
There’s a Lumio disruption. We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'. We understand how important Lumio is for you. We apologize for any inconvenience this may cause and appreciate your patience. We are currently investigating, and updates will be provided as more information becomes available.
- investigating Oct 16, 2025, 06:33 PM UTC
We are continuing to investigate this issue.
- resolved Oct 16, 2025, 06:34 PM UTC
The issue is resolved. Users should be able to use all Lumio features.