SmartTech incident

Lumio Performance and Access Issues

Ongoing since 04:10 PM UTC, affecting Creating and editing lessons and Delivering lessons and 1 more.

monitoring Oct 26, 2026, 04:19 PM UTC

Lumio performance is returning to normal. We will continue to monitor our systems for any changes.

Started
Oct 26, 2026, 04:10 PM UTC
Resolved
Ongoing
Duration
● 16m
Detected by Pingoru
Oct 26, 2026, 04:10 PM UTC

Affected components

Creating and editing lessonsDelivering lessonsImporting and exporting resourcesStudents joining live lessons

Update timeline

  1. investigating Oct 26, 2026, 04:10 PM UTC

    We are currently investigation reports of very slow responses and timeouts in Lumio, including resource and session management.

  2. investigating Oct 26, 2026, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 26, 2026, 04:19 PM UTC

    Lumio performance is returning to normal. We will continue to monitor our systems for any changes.

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