SmartTech incident

Lumio AI Assisted Lesson Generation Failing (non-EU regions)

Minor Resolved View vendor source →

SmartTech experienced a minor incident on November 12, 2025 affecting AI Assist, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 08:29 PM UTC
Resolved
Nov 13, 2025, 02:42 AM UTC
Duration
6h 12m
Detected by Pingoru
Nov 12, 2025, 08:29 PM UTC

Affected components

AI Assist

Update timeline

  1. investigating Nov 12, 2025, 08:29 PM UTC

    We are currently investigating an issue where AI assisted lesson generation is failing with an error message." This does not affect AI assisted quiz generation. We will provide updates as we learn more.

  2. investigating Nov 12, 2025, 11:08 PM UTC

    We are continuing to investigate the AI-assisted lesson generation failure in non-EU regions. While we work with our technology partners on identifying the root cause, we are preparing potential mitigations to resume service as soon as possible.

  3. resolved Nov 13, 2025, 02:42 AM UTC

    The issue with AI-assisted lesson generation has been resolved. Thank you for your patience.