SmartTech incident

Lumio and Canvas Integration Issue - Failure to Link to Canvas Resources

Major Resolved View vendor source →

SmartTech experienced a major incident on May 11, 2026 affecting LTI Integration, lasting 9h 46m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 04:04 PM UTC
Resolved
May 12, 2026, 01:51 AM UTC
Duration
9h 46m
Detected by Pingoru
May 11, 2026, 04:04 PM UTC

Affected components

LTI Integration

Update timeline

  1. investigating May 11, 2026, 04:04 PM UTC

    We are currently investigating an issue where linking to Canvas resources from Lumio is failing.

  2. investigating May 11, 2026, 04:45 PM UTC

    Users cannot embed lessons into Canvas assignments. It is still possible to open Lumio from the Canvas app and interact with existing assignments.

  3. identified May 11, 2026, 07:09 PM UTC

    We have identified an issue with Lumio - Canvas integration and are working on a fix.

  4. identified May 11, 2026, 10:00 PM UTC

    We are continuing to work towards resolution of the issue and expect to provide an update within approximately 4 hours.

  5. resolved May 12, 2026, 01:51 AM UTC

    Canvas integration has been restored. We thank you for your patience while we resolve this issue.