SmartTech incident

Lumio credit card purchases are failing to process correctly.

Critical Ongoing View vendor source →

SmartTech is currently experiencing a critical incident affecting Purchasing Lumio subscription via credit card, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 07, 2026, 04:28 AM UTC
Resolved
Ongoing
Duration
● 2d 6h
Detected by Pingoru
Aug 07, 2026, 04:28 AM UTC

Affected components

Purchasing Lumio subscription via credit card

Update timeline

  1. identified Aug 07, 2026, 04:28 AM UTC

    We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.

  2. monitoring Aug 07, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 07, 2026, 07:51 PM UTC

    We are continuing to monitor for any further issues.