SmartTech incident
Lumio credit card purchases are failing to process correctly.
Critical Vendor's status page →
Resolved after 3 days 10 hours, affecting Purchasing Lumio subscription via credit card, on August 7, 2026.
We are continuing to monitor for any further issues.
Affected components
Purchasing Lumio subscription via credit card
Update timeline
- identified Aug 07, 2026, 04:28 AM UTC
We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.
- monitoring Aug 07, 2026, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 07, 2026, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 10, 2026, 03:03 PM UTC
This incident has been resolved.
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