SmartTech incident

Lumio credit card purchases are failing to process correctly.

Critical Resolved View vendor source →

SmartTech experienced a critical incident on August 7, 2026 affecting Purchasing Lumio subscription via credit card, lasting 3d 10h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 04:28 AM UTC
Resolved
Aug 10, 2026, 03:03 PM UTC
Duration
3d 10h
Detected by Pingoru
Aug 07, 2026, 04:28 AM UTC

Affected components

Purchasing Lumio subscription via credit card

Update timeline

  1. identified Aug 07, 2026, 04:28 AM UTC

    We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.

  2. monitoring Aug 07, 2026, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 07, 2026, 07:51 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 10, 2026, 03:03 PM UTC

    This incident has been resolved.