SmartTech incident

Lumio Outage - Middle East

Major Resolved View vendor source →

SmartTech experienced a major incident on April 1, 2026 affecting Access to premium features and AI Assist and 1 more component, lasting 20h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 04:58 PM UTC
Resolved
Apr 02, 2026, 01:04 PM UTC
Duration
20h 5m
Detected by Pingoru
Apr 01, 2026, 04:58 PM UTC

Affected components

Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit card

Update timeline

  1. investigating Apr 01, 2026, 04:58 PM UTC

    Lumio is currently unavailable due to AWS regional outage in Middle East area. We are currently investigating the issue.

  2. investigating Apr 01, 2026, 11:12 PM UTC

    A fix has been deployed and we are continuing to monitor the results.

  3. resolved Apr 02, 2026, 01:04 PM UTC

    The issue has been resolved. Thank you for your patience.