SmartTech incident

Video search is unavailable in SMART iQ and Notebook

Major Resolved View vendor source →

SmartTech experienced a major incident on August 4, 2026 affecting Access to Lumio and collaborative features and Video web search, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 04:16 PM UTC
Resolved
Aug 04, 2026, 05:48 PM UTC
Duration
1h 32m
Detected by Pingoru
Aug 04, 2026, 04:16 PM UTC

Affected components

Access to Lumio and collaborative featuresVideo web search

Update timeline

  1. investigating Aug 04, 2026, 04:16 PM UTC

    We are currently investigating an issue where search services are not available in Notebook or iQ

  2. identified Aug 04, 2026, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 04, 2026, 05:48 PM UTC

    This incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption.