Is SmartTech down?
Last checked just nowNo incidents right now.
SmartTech is operational right now. Last checked just now; the most recent incident resolved 4d ago.
Real-time SmartTech status, recent outages, and incident history: pulled directly from SmartTech's official status page at status.smarttech.com every 5 minutes. Pingoru tracks 33 SmartTech services and has captured 6 incidents in the last 90 days (99.12% uptime). Get email, Slack, Discord, or webhook alerts the moment SmartTech reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Creating and editing lessonsDelivering lessonsImporting and exporting resourcesStudents joining live lessons
Timeline · 4 updates
- investigating · Oct 26, 2026, 04:10 PM UTC
We are currently investigation reports of very slow responses and timeouts in Lumio, including resource and session management.
- investigating · Oct 26, 2026, 04:11 PM UTC
We are continuing to investigate this issue.
- monitoring · Oct 26, 2026, 04:19 PM UTC
Lumio performance is returning to normal. We will continue to monitor our systems for any changes.
- resolved · Oct 26, 2026, 04:43 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Creating and editing lessonsDelivering lessonsLesson PreviewsLink sharing
Timeline · 3 updates
- identified · Sep 15, 2026, 02:33 PM UTC
The issue has been identified and the infrastructure is scaling to resolve the problem.
- monitoring · Sep 15, 2026, 02:46 PM UTC
The API requests are working now as expected, we remain monitoring to ensure that the system continues behaving as normal
- resolved · Sep 15, 2026, 03:14 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Creating and editing lessonsDelivering lessonsStudents joining live lessons
Timeline · 2 updates
- monitoring · Sep 04, 2026, 03:51 PM UTC
we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be resolved now. We remain monitoring the situation to confirm that the incident doesn't reproduce again.
- resolved · Sep 05, 2026, 01:59 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Purchasing Lumio subscription via credit card
Timeline · 4 updates
- identified · Aug 07, 2026, 04:28 AM UTC
We have identified an issue where purchases of Lumio via credit card will fail to apply the correct entitlement to the purchaser even though the purchase flow is completed. We are retroactively applying the correct entitlements to recent purchases, and are preparing a complete fix.
- monitoring · Aug 07, 2026, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Aug 07, 2026, 07:51 PM UTC
We are continuing to monitor for any further issues.
- resolved · Aug 10, 2026, 03:03 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Access to Lumio and collaborative featuresVideo web search
Timeline · 3 updates
- investigating · Aug 04, 2026, 04:16 PM UTC
We are currently investigating an issue where search services are not available in Notebook or iQ
- identified · Aug 04, 2026, 04:41 PM UTC
The issue has been identified and a fix is being implemented.
- resolved · Aug 04, 2026, 05:48 PM UTC
This incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption.
Latest: This incident has been resolved. Video search is working in iQ and Notebook again. We apologize for the service disruption.
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Incident record
Since April 2026 · Statuspage by Atlassian · 33 components checked every 5 minutesThe longest incident in the last year, Lumio intermittent error on March 24, 2026, ran for 15 days. 3 maintenance windows announced in the same period.
Most affected components, last 12 months
- Creating and editing lessons5
- Delivering lessons5
- AI Assist4
- Students joining live lessons4
- Importing and exporting resources3
Latest incidents
- Lumio Performance and Access Issues
We are currently investigation reports of very slow responses and timeouts in Lumio, including resource and session management.
- Slowness loading lessons in My Library
The issue has been identified and the infrastructure is scaling to resolve the problem.
- Firebase shard connectivity issue
we have had a connectivity issue to one of our Firebase shards that has affected the ability of users to start new sessions and editing lessons which should be…
- Lumio Performance and Access Issues ResolvedStarted Oct 26, 2026, 04:10 PM UTC · Resolved Oct 26, 2026, 04:43 PM UTC · 32m
- Started Sep 15, 2026, 02:33 PM UTC · Resolved Sep 15, 2026, 03:14 PM UTC · 41m
- Firebase shard connectivity issue ResolvedStarted Sep 04, 2026, 03:51 PM UTC · Resolved Sep 05, 2026, 01:59 AM UTC · 10h 8m
- Started Aug 07, 2026, 04:28 AM UTC · Resolved Aug 10, 2026, 03:03 PM UTC · 3d 10h
- Started Aug 04, 2026, 04:16 PM UTC · Resolved Aug 04, 2026, 05:48 PM UTC · 1h 32m