SmartTech incident

Lumio intermittent error

Notice Resolved View vendor source →

SmartTech experienced a notice incident on March 24, 2026 affecting Access to premium features and AI Assist and 1 more component, lasting 15d. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 08:06 PM UTC
Resolved
Apr 08, 2026, 09:00 PM UTC
Duration
15d
Detected by Pingoru
Mar 24, 2026, 08:06 PM UTC

Affected components

Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImmersive ReaderImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit card

Update timeline

  1. investigating Mar 24, 2026, 08:06 PM UTC

    Lumio is currently experiencing an intermittent issue preventing some users from using Lumio. Affected users may see a delay in loading Lumio or an error message: “website is temporarily unavailable”. We believe we have identified the cause and are working to resolve it.

  2. monitoring Mar 24, 2026, 11:07 PM UTC

    A fix has been deployed and we are continuing to monitor the results.

  3. monitoring Mar 25, 2026, 02:23 PM UTC

    We continue monitoring the situation after the fix released yesterday, making sure that the service is working as expected.

  4. investigating Mar 25, 2026, 05:29 PM UTC

    We are still experiencing occasional errors and performance slowdowns as a result of high service load. The team is currently investigating.

  5. investigating Mar 25, 2026, 09:05 PM UTC

    We are continuing to investigate this issue.

  6. investigating Mar 25, 2026, 10:38 PM UTC

    Lumio is stable now and we will continue to monitor

  7. investigating Mar 25, 2026, 10:41 PM UTC

    Lumio is stable now and we will continue to monitor

  8. investigating Mar 27, 2026, 02:58 PM UTC

    We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.

  9. investigating Mar 30, 2026, 10:41 PM UTC

    We are continuing to investigate this issue.

  10. investigating Apr 01, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  11. investigating Apr 01, 2026, 11:09 PM UTC

    We still see some intermittent issues with the service, so we are continuing to investigate the ongoing issue and monitoring the fix deployed.

  12. investigating Apr 06, 2026, 09:37 AM UTC

    We are monitoring the status of the service as we continue working to solve the problems that we were seeing last week.

  13. monitoring Apr 07, 2026, 09:23 PM UTC

    We believe the issue has been resolved, and Lumio should now be stable. We will continue to monitor the system to ensure it remains stable.

  14. resolved Apr 08, 2026, 09:00 PM UTC

    Lumio is now stable. This incident is resolved. Thank you for your patience.