SmartTech experienced a major incident on October 14, 2025 affecting SMART Mirror, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
SMART Mirror
Update timeline
- investigating Oct 14, 2025, 02:26 PM UTC
We are currently experiencing an issue with some SMART Mirror devices creating 6 digit meeting ID's with sessions reverting back to 10 Digit ID's. We are actively working on the issue and will keep you updated on progress.
- resolved Oct 14, 2025, 03:48 PM UTC
The issue has been resolved. Thank you for your patience. Users may have to start the Mirror app on their panel to restore functionality.