SketchUp Outage History

Started Oct 29, 2026, 09:29 PM UTC· resolved Oct 29, 2026, 11:05 PM UTC

1. identified Oct 29, 2026, 09:29 PM UTC

   We are experiencing a disruption to our collaboration services. It appears to be related to an incident with the underlying AWS services. We are monitoring the situation.

2. resolved Oct 29, 2026, 11:05 PM UTC

   Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Contacts Service, Share Settings Service, Comments Read/Unread Service, User Colors Service, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog The incident with AWS services has been addressed and reported to be improving. Our own monitoring confirms that traffic returned to normal around 23:05 UTC. Thank you for your patience during this incident.

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Started Oct 21, 2026, 01:59 PM UTC· resolved Oct 21, 2026, 02:54 PM UTC

1. identified Oct 21, 2026, 01:59 PM UTC

   We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.

2. resolved Oct 21, 2026, 02:54 PM UTC

   We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.

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Started Oct 21, 2026, 12:29 PM UTC· resolved Oct 21, 2026, 12:37 PM UTC

1. identified Oct 21, 2026, 12:29 PM UTC

   We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.

2. resolved Oct 21, 2026, 12:37 PM UTC

   We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.

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Started Sep 18, 2026, 07:30 PM UTC· resolved Sep 22, 2026, 11:00 PM UTC

1. monitoring Sep 18, 2026, 07:30 PM UTC

   There was an outage of link sharing on Mac and Windows, the request access page, the web-based link sharing dialog accessible by email links, and the enable sharing page for Trimble Connect projects. Users experienced endless spinners or errors when accessing those pages.

2. identified Sep 18, 2026, 07:30 PM UTC

   There was an outage of link sharing on Mac and Windows, the request access page, the web-based link sharing dialog accessible by email links, and the enable sharing page for Trimble Connect projects. Users experienced endless spinners or errors when accessing those pages.

3. monitoring Sep 22, 2026, 11:00 PM UTC

   Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

4. resolved Sep 22, 2026, 11:00 PM UTC

   Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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Started Aug 27, 2026, 01:21 PM UTC· resolved Sep 22, 2026, 02:52 PM UTC

1. monitoring Aug 27, 2026, 01:21 PM UTC

   We have detected an issue with the Trimble Connect service. We are working on a fix with high priority.

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Started Aug 19, 2026, 04:52 PM UTC· resolved Aug 19, 2026, 06:08 PM UTC

1. monitoring Aug 19, 2026, 04:52 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

2. investigating Aug 19, 2026, 04:52 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

3. monitoring Aug 19, 2026, 06:08 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

4. resolved Aug 19, 2026, 06:08 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

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Started Aug 19, 2026, 04:08 PM UTC· resolved Aug 19, 2026, 04:09 PM UTC

1. monitoring Aug 19, 2026, 04:08 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

2. investigating Aug 19, 2026, 04:08 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

3. monitoring Aug 19, 2026, 04:09 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

4. resolved Aug 19, 2026, 04:09 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

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Started Aug 18, 2026, 08:06 PM UTC· resolved Aug 18, 2026, 08:11 PM UTC

1. monitoring Aug 18, 2026, 08:06 PM UTC

   We have detected an issue with the www.sketchup.com service. We are working on a fix with high priority.

2. identified Aug 18, 2026, 08:06 PM UTC

   We have detected an issue with the www.sketchup.com service. We are working on a fix with high priority.

3. monitoring Aug 18, 2026, 08:11 PM UTC

   We have resolved the latest detected problem with the www.sketchup.com service. We apologize for any inconvenience this may have caused.

4. resolved Aug 18, 2026, 08:11 PM UTC

   We have resolved the latest detected problem with the www.sketchup.com service. We apologize for any inconvenience this may have caused.

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Started Aug 18, 2026, 01:08 AM UTC· resolved Aug 18, 2026, 01:12 AM UTC

1. monitoring Aug 18, 2026, 01:08 AM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

2. investigating Aug 18, 2026, 01:08 AM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

3. monitoring Aug 18, 2026, 01:12 AM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

4. resolved Aug 18, 2026, 01:12 AM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

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Started Jul 24, 2026, 11:05 AM UTC· resolved Jul 24, 2026, 11:14 AM UTC

1. monitoring Jul 24, 2026, 11:05 AM UTC

   We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.

2. identified Jul 24, 2026, 11:05 AM UTC

   We have detected an issue with the https://learn.sketchup.com service. We are working on a fix with high priority.

3. monitoring Jul 24, 2026, 11:14 AM UTC

   We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.

4. resolved Jul 24, 2026, 11:14 AM UTC

   We have resolved the latest detected problem with the https://learn.sketchup.com service. We apologize for any inconvenience this may have caused.

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Started Jul 17, 2026, 11:08 PM UTC· resolved Jul 17, 2026, 11:15 PM UTC

1. monitoring Jul 17, 2026, 11:08 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

2. investigating Jul 17, 2026, 11:08 PM UTC

   We have detected an issue with the SketchUp AI service. We are working on a fix with high priority.

3. monitoring Jul 17, 2026, 11:15 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

4. resolved Jul 17, 2026, 11:15 PM UTC

   We have resolved the latest detected problem with the SketchUp AI service. We apologize for any inconvenience this may have caused.

Read the full incident report →

Started Jan 22, 2026, 02:15 PM UTC· resolved Jan 22, 2026, 03:30 PM UTC

1. monitoring Jan 22, 2026, 02:15 PM UTC

   Service Interruption Affecting Service(s): Share Settings Service There was an incident which prevented SketchUp models from being shared or accessed.

2. identified Jan 22, 2026, 02:15 PM UTC

   Service Interruption Affecting Service(s): Share Settings Service There was an incident which prevented SketchUp models from being shared or accessed.

3. monitoring Jan 22, 2026, 03:30 PM UTC

   Service Interruption Affecting Service(s): Share Settings Service Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident. We will continue to investigate the root cause to prevent any reoccurrence.

4. resolved Jan 22, 2026, 03:30 PM UTC

   Service Interruption Affecting Service(s): Share Settings Service Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident. We will continue to investigate the root cause to prevent any reoccurrence.

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Started Nov 10, 2025, 12:45 PM UTC· resolved Nov 10, 2025, 01:33 PM UTC

1. monitoring Nov 10, 2025, 12:45 PM UTC

   Educational users are currently unable to log in to the Sefaira web application. We are working on a fix and this should be resolved shortly.

2. identified Nov 10, 2025, 12:45 PM UTC

   Educational users are currently unable to log in to the Sefaira web application. We are working on a fix and this should be resolved shortly.

3. monitoring Nov 10, 2025, 01:33 PM UTC

   Normal service is now restored

4. resolved Nov 10, 2025, 01:33 PM UTC

   Normal service is now restored

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Started Oct 28, 2025, 08:30 PM UTC· resolved Oct 28, 2025, 10:14 PM UTC

1. monitoring Oct 28, 2025, 08:30 PM UTC

   We are experiencing issues starting services and are currently investigating the issue. Users will be seeing "503 Service Temporarily Unavailable" messages.

2. identified Oct 28, 2025, 08:30 PM UTC

   We are experiencing issues starting services and are currently investigating the issue. Users will be seeing "503 Service Temporarily Unavailable" messages.

3. monitoring Oct 28, 2025, 09:35 PM UTC

   Investigation is ongoing

4. investigating Oct 28, 2025, 09:35 PM UTC

   Investigation is ongoing

5. monitoring Oct 28, 2025, 10:00 PM UTC

   The issue is resolved, we will continue to monitor for further issues

6. monitoring Oct 28, 2025, 10:00 PM UTC

   The issue is resolved, we will continue to monitor for further issues

7. monitoring Oct 28, 2025, 10:14 PM UTC

   All affected systems are working normally

8. resolved Oct 28, 2025, 10:14 PM UTC

   All affected systems are working normally

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Started Oct 20, 2025, 08:36 AM UTC· resolved Oct 20, 2025, 11:51 AM UTC

1. monitoring Oct 20, 2025, 08:36 AM UTC

   Due to datacenter issues, multiple SketchUp services are currently affected. This includes: * Add Location * PreDesign * Sefaira We are monitoring the situation closely and will take any mitigating action possible. Apologies for the inconvenience.

2. investigating Oct 20, 2025, 08:36 AM UTC

   Due to datacenter issues, multiple SketchUp services are currently affected. This includes: * Add Location * PreDesign * Sefaira We are monitoring the situation closely and will take any mitigating action possible. Apologies for the inconvenience.

3. monitoring Oct 20, 2025, 09:32 AM UTC

   The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.

4. investigating Oct 20, 2025, 09:32 AM UTC

   The Map tile service is currently being migrated to an alternative datacenter to resolve this issue, and we expect to see service improvement shortly.

5. monitoring Oct 20, 2025, 11:20 AM UTC

   The issue is now resolved with PreDesign and Sefaira. Add Location importing site context is however still affected.

6. investigating Oct 20, 2025, 11:20 AM UTC

   The issue is now resolved with PreDesign and Sefaira. Add Location importing site context is however still affected.

7. monitoring Oct 20, 2025, 11:51 AM UTC

   Add Location tiles are now working again.

8. resolved Oct 20, 2025, 11:51 AM UTC

   Add Location tiles are now working again.

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Started Sep 18, 2025, 10:00 PM UTC· resolved Sep 18, 2025, 11:21 PM UTC

1. resolved Sep 18, 2025, 10:00 PM UTC

   In SketchUp 2023 loading 3D Warehouse from SketchUp fails to load. A fix is being investigated. As a work around please use a web browser to access 3D Warehouse.

2. investigating Sep 18, 2025, 10:00 PM UTC

   In SketchUp 2023 loading 3D Warehouse from SketchUp fails to load. A fix is being investigated. As a work around please use a web browser to access 3D Warehouse.

3. resolved Sep 18, 2025, 11:21 PM UTC

   Issue has been addressed

4. resolved Sep 18, 2025, 11:21 PM UTC

   Issue has been addressed

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Started Aug 21, 2025, 01:21 PM UTC· resolved Aug 22, 2025, 01:13 PM UTC

1. resolved Aug 21, 2025, 01:21 PM UTC

   We have been seeing reports of a new error prompting users to accept the terms and privacy policy repeatedly. The issue is under investigation.

2. investigating Aug 21, 2025, 01:21 PM UTC

   We have been seeing reports of a new error prompting users to accept the terms and privacy policy repeatedly. The issue is under investigation.

3. resolved Aug 22, 2025, 01:13 PM UTC

   A new update is being made available to prevent this issue.

4. resolved Aug 22, 2025, 01:13 PM UTC

   A new update is being made available to prevent this issue.

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Started Jul 09, 2025, 11:40 AM UTC· resolved Jul 15, 2025, 11:05 PM UTC

1. resolved Jul 09, 2025, 11:40 AM UTC

   Hi, Our team is investigating an issue on the following service(s): Live Components Instability caused by occasional but sustained high service usage. May cause Live components users to be disconnected . We sincerely apologise for the service interruption and will provide further updates as soon as possible.

2. investigating Jul 09, 2025, 11:40 AM UTC

   Hi, Our team is investigating an issue on the following service(s): Live Components Instability caused by occasional but sustained high service usage. May cause Live components users to be disconnected . We sincerely apologise for the service interruption and will provide further updates as soon as possible.

3. resolved Jul 15, 2025, 11:05 PM UTC

   Service Interruption Affecting Service(s): Live Components Hi, The issue affecting Live Components has now been resolved. The instability was caused by sustained high service usage, which may have led to some users being disconnected. The underlying cause has been addressed, and services are now stable. We sincerely apologise for the interruption and appreciate your patience. Cheers

4. resolved Jul 15, 2025, 11:05 PM UTC

   Service Interruption Affecting Service(s): Live Components Hi, The issue affecting Live Components has now been resolved. The instability was caused by sustained high service usage, which may have led to some users being disconnected. The underlying cause has been addressed, and services are now stable. We sincerely apologise for the interruption and appreciate your patience. Cheers

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Started Mar 28, 2025, 12:27 PM UTC· resolved Mar 28, 2025, 02:21 PM UTC

1. resolved Mar 28, 2025, 12:27 PM UTC

   We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.

2. identified Mar 28, 2025, 12:27 PM UTC

   We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.

3. resolved Mar 28, 2025, 12:35 PM UTC

   Issues with the tile downloads are intermittent

4. investigating Mar 28, 2025, 12:35 PM UTC

   Issues with the tile downloads are intermittent

5. resolved Mar 28, 2025, 12:41 PM UTC

   Investigating this with the map tile service

6. investigating Mar 28, 2025, 12:41 PM UTC

   Investigating this with the map tile service

7. resolved Mar 28, 2025, 01:10 PM UTC

   We have taken steps to mitigate the issue, and performance is now back to 100% We will monitor for any further degradations. Apologies for the service interruption.

8. monitoring Mar 28, 2025, 01:10 PM UTC

   We have taken steps to mitigate the issue, and performance is now back to 100% We will monitor for any further degradations. Apologies for the service interruption.

9. resolved Mar 28, 2025, 02:21 PM UTC

   Map services continue to operate as expected

10. resolved Mar 28, 2025, 02:21 PM UTC

    Map services continue to operate as expected

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Started Feb 07, 2025, 10:20 AM UTC· resolved Feb 07, 2025, 05:45 PM UTC

1. resolved Feb 07, 2025, 10:20 AM UTC

   PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.

2. identified Feb 07, 2025, 10:20 AM UTC

   PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.

3. resolved Feb 07, 2025, 05:45 PM UTC

   Dear Customer, Service Interruption Affecting Service(s): PreDesign Weather Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

4. resolved Feb 07, 2025, 05:45 PM UTC

   Dear Customer, Service Interruption Affecting Service(s): PreDesign Weather Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

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Started Jan 26, 2025, 09:14 PM UTC· resolved Feb 04, 2025, 07:14 PM UTC

1. resolved Jan 26, 2025, 09:14 PM UTC

   Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected: Live Components We appreciate your patience and will provide updates once we have more information.

2. investigating Jan 26, 2025, 09:14 PM UTC

   Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected: Live Components We appreciate your patience and will provide updates once we have more information.

3. resolved Feb 02, 2025, 09:37 PM UTC

   Status Update: The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your understanding and patience.

4. investigating Feb 02, 2025, 09:37 PM UTC

   Status Update: The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your understanding and patience.

5. resolved Feb 04, 2025, 07:14 PM UTC

   The issue is under control.

6. resolved Feb 04, 2025, 07:14 PM UTC

   The issue is under control.

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Started Dec 05, 2024, 11:16 PM UTC· resolved Dec 06, 2024, 02:26 AM UTC

1. resolved Dec 05, 2024, 11:16 PM UTC

   Dear Customer, Our team is investigating an issue on the following service(s): SketchUp Add Location We sincerely apologize for the service interruption and will provide further updates as soon as possible.

2. investigating Dec 05, 2024, 11:16 PM UTC

   Dear Customer, Our team is investigating an issue on the following service(s): SketchUp Add Location We sincerely apologize for the service interruption and will provide further updates as soon as possible.

3. resolved Dec 06, 2024, 12:42 AM UTC

   Dear Customer, Our team believes we have resolved an issue on the following service(s): SketchUp Add Location We are monitoring the system to ensure the service is now stable

4. monitoring Dec 06, 2024, 12:42 AM UTC

   Dear Customer, Our team believes we have resolved an issue on the following service(s): SketchUp Add Location We are monitoring the system to ensure the service is now stable

5. resolved Dec 06, 2024, 02:26 AM UTC

   Dear Customer, Service Interruption Affecting Service(s): SketchUp Add Location Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

6. resolved Dec 06, 2024, 02:26 AM UTC

   Dear Customer, Service Interruption Affecting Service(s): SketchUp Add Location Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

Read the full incident report →