SketchUp experienced a major incident on January 22, 2026 affecting SketchUp Collaboration, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 22, 2026, 02:15 PM UTC
Service Interruption Affecting Service(s): Share Settings Service There was an incident which prevented SketchUp models from being shared or accessed.
- identified Jan 22, 2026, 02:15 PM UTC
Service Interruption Affecting Service(s): Share Settings Service There was an incident which prevented SketchUp models from being shared or accessed.
- monitoring Jan 22, 2026, 03:30 PM UTC
Service Interruption Affecting Service(s): Share Settings Service Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident. We will continue to investigate the root cause to prevent any reoccurrence.
- resolved Jan 22, 2026, 03:30 PM UTC
Service Interruption Affecting Service(s): Share Settings Service Our team has determined that the previously reported issue is now resolved. Thank you for your patience during this incident. We will continue to investigate the root cause to prevent any reoccurrence.