SketchUp incident
Service Interruption on SketchUp Add Location Service(s)
SketchUp experienced a major incident on December 5, 2024 affecting SketchUp for Desktop and SketchUp for Schools and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Dec 05, 2024, 11:16 PM UTC
Dear Customer, Our team is investigating an issue on the following service(s): SketchUp Add Location We sincerely apologize for the service interruption and will provide further updates as soon as possible.
- investigating Dec 05, 2024, 11:16 PM UTC
Dear Customer, Our team is investigating an issue on the following service(s): SketchUp Add Location We sincerely apologize for the service interruption and will provide further updates as soon as possible.
- resolved Dec 06, 2024, 12:42 AM UTC
Dear Customer, Our team believes we have resolved an issue on the following service(s): SketchUp Add Location We are monitoring the system to ensure the service is now stable
- monitoring Dec 06, 2024, 12:42 AM UTC
Dear Customer, Our team believes we have resolved an issue on the following service(s): SketchUp Add Location We are monitoring the system to ensure the service is now stable
- resolved Dec 06, 2024, 02:26 AM UTC
Dear Customer, Service Interruption Affecting Service(s): SketchUp Add Location Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
- resolved Dec 06, 2024, 02:26 AM UTC
Dear Customer, Service Interruption Affecting Service(s): SketchUp Add Location Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.