SketchUp incident

Sefaira web application unavalable to Educational users

Major Resolved View vendor source →

SketchUp experienced a major incident on November 10, 2025 affecting SketchUp Sefaira, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 12:45 PM UTC
Resolved
Nov 10, 2025, 01:33 PM UTC
Duration
48m
Detected by Pingoru
Nov 10, 2025, 12:45 PM UTC

Affected components

SketchUp Sefaira

Update timeline

  1. monitoring Nov 10, 2025, 12:45 PM UTC

    Educational users are currently unable to log in to the Sefaira web application. We are working on a fix and this should be resolved shortly.

  2. identified Nov 10, 2025, 12:45 PM UTC

    Educational users are currently unable to log in to the Sefaira web application. We are working on a fix and this should be resolved shortly.

  3. monitoring Nov 10, 2025, 01:33 PM UTC

    Normal service is now restored

  4. resolved Nov 10, 2025, 01:33 PM UTC

    Normal service is now restored