SketchUp incident

Service Interruption on the Predesign Weather Service

Major Resolved View vendor source →

SketchUp experienced a major incident on February 7, 2025 affecting SketchUp PreDesign, lasting 7h 25m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 10:20 AM UTC
Resolved
Feb 07, 2025, 05:45 PM UTC
Duration
7h 25m
Detected by Pingoru
Feb 07, 2025, 10:20 AM UTC

Affected components

SketchUp PreDesign

Update timeline

  1. resolved Feb 07, 2025, 10:20 AM UTC

    PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.

  2. identified Feb 07, 2025, 10:20 AM UTC

    PreDesign customers are currently unable to use the Satellite weather data source. The 'Weather station' Weather data source can be used as a workaround. The team are currently investigating the underlying cause of this error.

  3. resolved Feb 07, 2025, 05:45 PM UTC

    Dear Customer, Service Interruption Affecting Service(s): PreDesign Weather Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

  4. resolved Feb 07, 2025, 05:45 PM UTC

    Dear Customer, Service Interruption Affecting Service(s): PreDesign Weather Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.