SketchUp incident

Outage on Add Location, PreDesign and Sefaira

Major Resolved View vendor source →

SketchUp experienced a major incident on October 28, 2025 affecting SketchUp for Desktop and SketchUp for Schools and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 08:30 PM UTC
Resolved
Oct 28, 2025, 10:14 PM UTC
Duration
1h 44m
Detected by Pingoru
Oct 28, 2025, 08:30 PM UTC

Affected components

SketchUp for DesktopSketchUp for SchoolsSketchUp for MobileSketchUp for WebSketchUp PreDesignSketchUp SefairaSketchUp Add Location

Update timeline

  1. monitoring Oct 28, 2025, 08:30 PM UTC

    We are experiencing issues starting services and are currently investigating the issue. Users will be seeing "503 Service Temporarily Unavailable" messages.

  2. identified Oct 28, 2025, 08:30 PM UTC

    We are experiencing issues starting services and are currently investigating the issue. Users will be seeing "503 Service Temporarily Unavailable" messages.

  3. monitoring Oct 28, 2025, 09:35 PM UTC

    Investigation is ongoing

  4. investigating Oct 28, 2025, 09:35 PM UTC

    Investigation is ongoing

  5. monitoring Oct 28, 2025, 10:00 PM UTC

    The issue is resolved, we will continue to monitor for further issues

  6. monitoring Oct 28, 2025, 10:00 PM UTC

    The issue is resolved, we will continue to monitor for further issues

  7. monitoring Oct 28, 2025, 10:14 PM UTC

    All affected systems are working normally

  8. resolved Oct 28, 2025, 10:14 PM UTC

    All affected systems are working normally