SketchUp incident
Service Interruption on Live Components Service(s)
SketchUp experienced a major incident on July 9, 2025 affecting SketchUp for Desktop and SketchUp for Mobile and 1 more component, lasting 6d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jul 09, 2025, 11:40 AM UTC
Hi, Our team is investigating an issue on the following service(s): Live Components Instability caused by occasional but sustained high service usage. May cause Live components users to be disconnected . We sincerely apologise for the service interruption and will provide further updates as soon as possible.
- investigating Jul 09, 2025, 11:40 AM UTC
Hi, Our team is investigating an issue on the following service(s): Live Components Instability caused by occasional but sustained high service usage. May cause Live components users to be disconnected . We sincerely apologise for the service interruption and will provide further updates as soon as possible.
- resolved Jul 15, 2025, 11:05 PM UTC
Service Interruption Affecting Service(s): Live Components Hi, The issue affecting Live Components has now been resolved. The instability was caused by sustained high service usage, which may have led to some users being disconnected. The underlying cause has been addressed, and services are now stable. We sincerely apologise for the interruption and appreciate your patience. Cheers
- resolved Jul 15, 2025, 11:05 PM UTC
Service Interruption Affecting Service(s): Live Components Hi, The issue affecting Live Components has now been resolved. The instability was caused by sustained high service usage, which may have led to some users being disconnected. The underlying cause has been addressed, and services are now stable. We sincerely apologise for the interruption and appreciate your patience. Cheers