Resolved after 1 hour 36 minutes, affecting SketchUp Collaboration and Enable Sharing Page and 1 more, on October 29, 2026.
Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Contacts Service, Share Settings Service, Comments Read/Unread Service, User Colors Service, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog The incident with AWS services has been addressed and reported to be improving. Our own monitoring confirms that traffic returned to normal around 23:05 UTC. Thank you for your patience during this incident.
Affected components
Update timeline
- identified Oct 29, 2026, 09:29 PM UTC
We are experiencing a disruption to our collaboration services. It appears to be related to an incident with the underlying AWS services. We are monitoring the situation.
- resolved Oct 29, 2026, 11:05 PM UTC
Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Contacts Service, Share Settings Service, Comments Read/Unread Service, User Colors Service, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog The incident with AWS services has been addressed and reported to be improving. Our own monitoring confirms that traffic returned to normal around 23:05 UTC. Thank you for your patience during this incident.
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Amazon Web Services