SketchUp incident
SketchUp Collaboration - Sharing dialogs outage
SketchUp experienced a major incident on September 18, 2026 affecting SketchUp Collaboration and Enable Sharing Page and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 18, 2026, 07:30 PM UTC
There was an outage of link sharing on Mac and Windows, the request access page, the web-based link sharing dialog accessible by email links, and the enable sharing page for Trimble Connect projects. Users experienced endless spinners or errors when accessing those pages.
- identified Sep 18, 2026, 07:30 PM UTC
There was an outage of link sharing on Mac and Windows, the request access page, the web-based link sharing dialog accessible by email links, and the enable sharing page for Trimble Connect projects. Users experienced endless spinners or errors when accessing those pages.
- monitoring Sep 22, 2026, 11:00 PM UTC
Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
- resolved Sep 22, 2026, 11:00 PM UTC
Dear Customer, Service Interruption Affecting Service(s): Enable Sharing Page, Standalone Link Sharing Dialog, Join Contacts Page, Request Access Page, Link Sharing Dialog Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.