SketchUp incident
Service Interruption on Live Components Service(s)
SketchUp experienced a major incident on January 26, 2025 affecting SketchUp for Desktop and SketchUp for Mobile and 1 more component, lasting 8d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 26, 2025, 09:14 PM UTC
Dear Customer, ⚠️ Service Alert : We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected: Live Components We appreciate your patience and will provide updates once we have more information.
- investigating Jan 26, 2025, 09:14 PM UTC
Dear Customer, ⚠️ Service Alert: We are experiencing degraded performance in our production environment. Our team is actively investigating the issue and working to resolve it as quickly as possible. The following services are affected: Live Components We appreciate your patience and will provide updates once we have more information.
- resolved Feb 02, 2025, 09:37 PM UTC
Status Update: The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your understanding and patience.
- investigating Feb 02, 2025, 09:37 PM UTC
Status Update: The production process is currently under investigation due to an identified issue. Our team is actively looking into the root cause, and we are working to resolve the problem as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your understanding and patience.
- resolved Feb 04, 2025, 07:14 PM UTC
The issue is under control.
- resolved Feb 04, 2025, 07:14 PM UTC
The issue is under control.