SketchUp incident

SketchUp 2023 loading 3d Warehouse in product fails to load

Notice Resolved View vendor source →

SketchUp experienced a notice incident on September 18, 2025 affecting SketchUp for Desktop and SketchUp for Schools and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 10:00 PM UTC
Resolved
Sep 18, 2025, 11:21 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 18, 2025, 10:00 PM UTC

Affected components

SketchUp for DesktopSketchUp for SchoolsSketchUp for WebSketchUp 3D WarehouseSketchUp Extension WarehouseLive Components

Update timeline

  1. resolved Sep 18, 2025, 10:00 PM UTC

    In SketchUp 2023 loading 3D Warehouse from SketchUp fails to load. A fix is being investigated. As a work around please use a web browser to access 3D Warehouse.

  2. investigating Sep 18, 2025, 10:00 PM UTC

    In SketchUp 2023 loading 3D Warehouse from SketchUp fails to load. A fix is being investigated. As a work around please use a web browser to access 3D Warehouse.

  3. resolved Sep 18, 2025, 11:21 PM UTC

    Issue has been addressed

  4. resolved Sep 18, 2025, 11:21 PM UTC

    Issue has been addressed