SketchUp experienced a major incident on August 21, 2025 affecting SketchUp for Mobile and Live Components, lasting 23h 52m. The incident has been resolved; the full update timeline is below.
Affected components
SketchUp for MobileLive Components
Update timeline
- resolved Aug 21, 2025, 01:21 PM UTC
We have been seeing reports of a new error prompting users to accept the terms and privacy policy repeatedly. The issue is under investigation.
- investigating Aug 21, 2025, 01:21 PM UTC
We have been seeing reports of a new error prompting users to accept the terms and privacy policy repeatedly. The issue is under investigation.
- resolved Aug 22, 2025, 01:13 PM UTC
A new update is being made available to prevent this issue.
- resolved Aug 22, 2025, 01:13 PM UTC
A new update is being made available to prevent this issue.