SketchUp incident
Service Interruption on SketchUp Add Location Tile Download
SketchUp experienced a major incident on March 28, 2025 affecting SketchUp for Desktop and SketchUp for Schools and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Mar 28, 2025, 12:27 PM UTC
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
- identified Mar 28, 2025, 12:27 PM UTC
We have detected an issue with the SketchUp Add Location Tile Download service. We are working on a fix with high priority.
- resolved Mar 28, 2025, 12:35 PM UTC
Issues with the tile downloads are intermittent
- investigating Mar 28, 2025, 12:35 PM UTC
Issues with the tile downloads are intermittent
- resolved Mar 28, 2025, 12:41 PM UTC
Investigating this with the map tile service
- investigating Mar 28, 2025, 12:41 PM UTC
Investigating this with the map tile service
- resolved Mar 28, 2025, 01:10 PM UTC
We have taken steps to mitigate the issue, and performance is now back to 100% We will monitor for any further degradations. Apologies for the service interruption.
- monitoring Mar 28, 2025, 01:10 PM UTC
We have taken steps to mitigate the issue, and performance is now back to 100% We will monitor for any further degradations. Apologies for the service interruption.
- resolved Mar 28, 2025, 02:21 PM UTC
Map services continue to operate as expected
- resolved Mar 28, 2025, 02:21 PM UTC
Map services continue to operate as expected