Sinch Outage History

Started Aug 06, 2026, 05:07 PM UTC· resolved Aug 06, 2026, 06:28 PM UTC

1. investigating Aug 06, 2026, 05:07 PM UTC

   We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. Impact: Customers may experience that some sections of the Sinch Engage dashboard are currently degraded. Incident Start Time: 2026-08-06 13:46 UTC We are actively investigating and will provide further updates as more information becomes available.

2. resolved Aug 06, 2026, 06:28 PM UTC

   This incident has been resolved. Incident Start Time: 2026-08-06 13:46 UTC Incident End Time: 2026-08-06 18:19 UTC

Read the full incident report →

Started Aug 05, 2026, 12:26 AM UTC· resolved Aug 05, 2026, 01:30 AM UTC

1. investigating Aug 05, 2026, 12:26 AM UTC

   We are currently observing delivery issues in Guernsey - Sure Guernsey. Incident Start Time: 2026-08-04 22:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Aug 05, 2026, 01:30 AM UTC

   This incident has been resolved. Incident Start Time: 2026-08-04 22:50 UTC Incident End Time: 2026-08-05 01:02 UTC

Read the full incident report →

Started Aug 04, 2026, 12:14 AM UTC· resolved Aug 04, 2026, 04:17 AM UTC

1. investigating Aug 04, 2026, 12:14 AM UTC

   We are currently observing delivery issues in Germany - O2 Germany. Incident Start Time: 2026-08-03 21:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Aug 04, 2026, 02:00 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 04, 2026, 04:07 AM UTC

   We are continuing to investigate this issue.

4. resolved Aug 04, 2026, 04:17 AM UTC

   This incident has been resolved. Incident Start Time: 2026-08-03 21:53 UTC Incident End Time: 2026-08-04 03:30 UTC

Read the full incident report →

Started Aug 03, 2026, 03:53 PM UTC· resolved Aug 03, 2026, 05:12 PM UTC

1. investigating Aug 03, 2026, 03:53 PM UTC

   We are currently observing delivery issues towards Ooredoo Kuwait. Incident Start Time: 2026-08-03 15:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Aug 03, 2026, 05:12 PM UTC

   This incident has been resolved. Incident Start Time: 2026-08-03 15:19 UTC Incident End Time: 2026-08-03 16:29 UTC

Read the full incident report →

Started Aug 02, 2026, 11:10 PM UTC· resolved Aug 03, 2026, 12:07 AM UTC

1. investigating Aug 02, 2026, 11:10 PM UTC

   We are currently observing delivery issues in Costa Rica - Telefonica Incident Start Time: 2026-08-02 22:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Aug 03, 2026, 12:07 AM UTC

   This incident has been resolved. Incident Start Time: 2026-08-02 22:42 UTC Incident End Time: 2026-08-02 23:18 UTC

Read the full incident report →

Started Jul 31, 2026, 04:32 PM UTC· resolved Aug 04, 2026, 04:13 AM UTC

1. identified Jul 31, 2026, 04:32 PM UTC

   We are currently observing delivery issues in Angola - Unitel Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts The issue has been identified, the operator has confirmed an ongoing outage and is working to remediate the issue. We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. identified Jul 31, 2026, 07:08 PM UTC

   The operator is continuing to work on a fix for this issue.

3. identified Jul 31, 2026, 09:15 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Aug 01, 2026, 01:29 AM UTC

   We are continuing to work on a fix for this issue.

5. identified Aug 01, 2026, 10:03 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Aug 02, 2026, 11:01 AM UTC

   We are continuing to work on a fix for this issue.

7. identified Aug 03, 2026, 11:46 AM UTC

   The operator is continuing to work on a fix for this issue.

8. resolved Aug 04, 2026, 04:13 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 31, 2026, 12:06 PM UTC· resolved Jul 31, 2026, 12:51 PM UTC

1. investigating Jul 31, 2026, 12:06 PM UTC

   We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound). Our team is actively investigating the issue.

2. resolved Jul 31, 2026, 12:51 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-31 10:36 UTC Incident End Time: 2026-07-31 12:27 UTC

Read the full incident report →

Started Jul 30, 2026, 08:42 PM UTC· resolved Jul 31, 2026, 03:45 AM UTC

1. investigating Jul 30, 2026, 08:42 PM UTC

   We are currently observing delivery issues in Angola - Africell Incident Start Time: 2026-07-30 17:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 30, 2026, 09:43 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 31, 2026, 12:00 AM UTC

   We are continuing to investigate this issue.

4. investigating Jul 31, 2026, 03:43 AM UTC

   We are continuing to investigate this issue.

5. resolved Jul 31, 2026, 03:45 AM UTC

   This incident has been resolved. Incident Start Time: 2026-07-30 17:59 UTC Incident End Time: 2026-07-31 01:08 UTC

Read the full incident report →

Started Jul 29, 2026, 01:49 PM UTC· resolved Jul 29, 2026, 03:12 PM UTC

1. investigating Jul 29, 2026, 01:49 PM UTC

   We are currently observing delivery issues in Italy - Fastweb Incident Start Time: 2026-07-29 13:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jul 29, 2026, 03:12 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-29 13:04 UTC Incident End Time: 2026-07-29 14:44 UTC

Read the full incident report →

Started Jul 29, 2026, 12:56 PM UTC· resolved Jul 29, 2026, 02:12 PM UTC

1. investigating Jul 29, 2026, 12:56 PM UTC

   We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services

2. investigating Jul 29, 2026, 01:18 PM UTC

   We are continuing to investigate this issue. We have been able to isolate the start time to 2026-07-29 11:14 UTC Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.

3. investigating Jul 29, 2026, 01:35 PM UTC

   Our engineers are working on a potential fix for the issue. We will provide an update once the potential fix has been implemented.

4. monitoring Jul 29, 2026, 01:54 PM UTC

   The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results. Incident Restored Time: 2026-07-29 13:35 UTC

5. resolved Jul 29, 2026, 02:12 PM UTC

   The implemented fix has been deemed a success, This incident is now resolved. Incident Start Time: 2026-07-29 11:14 UTC Incident Restored Time: 2026-07-29 13:35 UTC Incident End Time: 2026-07-29 13:35 UTC

Read the full incident report →

Started Jul 24, 2026, 04:56 PM UTC· resolved Jul 24, 2026, 06:47 PM UTC

1. investigating Jul 24, 2026, 04:56 PM UTC

   We are currently observing delivery issues in Hungary - Telenor Incident Start Time: 2026-07-24 16:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 24, 2026, 06:05 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 24, 2026, 06:47 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-24 16:05 UTC Incident End Time: 2026-07-24 17:51 UTC

Read the full incident report →

Started Jul 19, 2026, 02:13 PM UTC· resolved Jul 19, 2026, 11:17 PM UTC

1. investigating Jul 19, 2026, 02:13 PM UTC

   We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-07-19 13:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 19, 2026, 06:03 PM UTC

   We are continuing to investigate this issue.

3. investigating Jul 19, 2026, 08:40 PM UTC

   We are continuing to investigate this issue.

4. resolved Jul 19, 2026, 11:17 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-19 13:50 UTC Incident End Time: 2026-07-19 21:14 UTC

Read the full incident report →

Started Jul 19, 2026, 09:27 AM UTC· resolved Jul 20, 2026, 12:06 AM UTC

1. investigating Jul 19, 2026, 09:27 AM UTC

   We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-07-19 05:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 19, 2026, 11:09 AM UTC

   We are continuing to investigate this issue.

3. investigating Jul 19, 2026, 06:03 PM UTC

   We are continuing to investigate this issue.

4. investigating Jul 19, 2026, 11:03 PM UTC

   We are continuing to investigate this issue.

5. investigating Jul 20, 2026, 12:03 AM UTC

   We are continuing to investigate this issue.

6. resolved Jul 20, 2026, 12:06 AM UTC

   This incident has been resolved. Incident Start Time: 2026-07-19 05:02 UTC Incident Start Time: 2026-07-19 23:43 UTC

Read the full incident report →

Started Jul 18, 2026, 11:09 AM UTC· resolved Jul 18, 2026, 04:44 PM UTC

1. investigating Jul 18, 2026, 11:09 AM UTC

   We are currently observing delivery issues in Guernsey - Sure Incident Start Time: 2026-07-18 07:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 18, 2026, 01:06 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 18, 2026, 04:44 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-18 07:03 UTC Incident End Time: 2026-07-18 16:10 UTC

Read the full incident report →

Started Jul 18, 2026, 07:24 AM UTC· resolved Jul 18, 2026, 12:22 PM UTC

1. investigating Jul 18, 2026, 07:24 AM UTC

   We are currently observing delivery issues in Guadeloupe - Outremer Telecom Incident Start Time: 2026-07-18 06:05 Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 18, 2026, 09:22 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 18, 2026, 12:22 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-18 06:05 UTC Incident End Time: 2026-07-18 10:17 UTC

Read the full incident report →

Started Jul 17, 2026, 05:01 AM UTC· resolved Jul 17, 2026, 03:50 PM UTC

1. investigating Jul 17, 2026, 05:01 AM UTC

   We are currently observing delivery issues in Brazil - TIM Brazil Incident Start Time: 2026-07-17 03:45 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. investigating Jul 17, 2026, 07:08 AM UTC

   We are continuing to investigate this issue

3. investigating Jul 17, 2026, 10:02 AM UTC

   We are continuing to investigate this issue.

4. resolved Jul 17, 2026, 03:50 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-17 03:45 UTC. Incident Start Time: 2026-07-17 15:49 UTC.

Read the full incident report →

Started Jul 16, 2026, 09:14 PM UTC· resolved Jul 16, 2026, 10:29 PM UTC

1. identified Jul 16, 2026, 09:14 PM UTC

   Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

2. monitoring Jul 16, 2026, 09:26 PM UTC

   A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.

3. resolved Jul 16, 2026, 10:29 PM UTC

   All inbound services for Elastic SIP Trunking have restored as of 21:12 UTC. If you have any additional questions, please submit a ticket to [email protected].

Read the full incident report →

Started Jul 16, 2026, 08:47 PM UTC· resolved Jul 17, 2026, 09:23 PM UTC

1. investigating Jul 16, 2026, 08:47 PM UTC

   Ticket Number: MNOC-64700 Services: SMSx Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : July 16, 19:05 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. monitoring Jul 16, 2026, 09:46 PM UTC

   The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.

3. monitoring Jul 17, 2026, 03:10 AM UTC

   We are continuing to monitor for any further issues.

4. resolved Jul 17, 2026, 09:23 PM UTC

   Technical teams deployed a corrective fix and initial monitoring has yielded positive results. Sinch NOC will continue to monitor services for stability.

Read the full incident report →

Started Jul 16, 2026, 06:16 PM UTC· resolved Jul 16, 2026, 09:46 PM UTC

1. investigating Jul 16, 2026, 06:16 PM UTC

   We are currently observing delivery issues towards USA - T-Mobile. Incident Start Time: 2026-07-16 17:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

2. investigating Jul 16, 2026, 08:15 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 16, 2026, 09:46 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-16 17:59 UTC Incident Start Time: 2026-07-16 19:39 UTC

Read the full incident report →

Started Jul 15, 2026, 03:00 PM UTC· resolved Jul 15, 2026, 07:08 PM UTC

1. investigating Jul 15, 2026, 03:00 PM UTC

   Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

2. monitoring Jul 15, 2026, 03:31 PM UTC

   Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.

3. resolved Jul 15, 2026, 07:08 PM UTC

   All services are confirmed restored and this incident is now resolved.

Read the full incident report →

Started Jul 15, 2026, 02:29 PM UTC· resolved Jul 15, 2026, 05:08 PM UTC

1. investigating Jul 15, 2026, 02:29 PM UTC

   We are currently observing delivery issues in Iraq - Asia Cell Incident Start Time: 2026-07-15 13:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 15, 2026, 04:56 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 15, 2026, 05:08 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-15 13:01 UTC Incident End Time: 2026-07-15 16:46 UTC

Read the full incident report →

Started Jul 14, 2026, 10:38 PM UTC· resolved Jul 15, 2026, 12:05 AM UTC

1. investigating Jul 14, 2026, 10:38 PM UTC

   We are currently observing delivery issues in Italy - Vodafone Incident Start Time: 2026-07-14 22:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jul 15, 2026, 12:05 AM UTC

   This incident has been resolved. Incident Start Time: 2026-07-14 22:11 UTC Incident End Time: 2026-07-14 23:23 UTC

Read the full incident report →

Started Jul 09, 2026, 08:56 AM UTC· resolved Jul 09, 2026, 01:21 PM UTC

1. investigating Jul 09, 2026, 08:56 AM UTC

   We are currently observing delivery issues in Mayotte - Orange Mayotte. Incident Start Time: 2026-07-09 08:29 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 09, 2026, 10:06 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 09, 2026, 01:21 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-09 08:29 UTC Incident End Time: 2026-07-09 12:17 UTC

Read the full incident report →

Started Jul 09, 2026, 08:54 AM UTC· resolved Jul 09, 2026, 01:21 PM UTC

1. investigating Jul 09, 2026, 08:54 AM UTC

   We are currently observing delivery issues in Reunion - Orange Reunion. Incident Start Time: 2026-07-09 08:29 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jul 09, 2026, 10:07 AM UTC

   We are continuing to investigate this issue.

3. resolved Jul 09, 2026, 01:21 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-09 08:29 UTC Incident End Time: 2026-07-09 12:17 UTC

Read the full incident report →

Started Jul 08, 2026, 10:14 AM UTC· resolved Jul 08, 2026, 10:14 AM UTC

1. resolved Jul 10, 2026, 07:30 AM UTC

   Sinch Engage experienced a service degradation impacting the MO flow of Conversations. Impact: Delayed MO's Incident Start Time: 2026-07-08 10:14 UTC Incident End Time: 2026-07-08 16:33 UTC For further information or assistance, please contact us at [email protected].

Read the full incident report →