Sinch incident

Sinch Elastic SIP Trunking - Call Completion Issues

Notice Resolved View vendor source →

Sinch experienced a notice incident on July 15, 2026 affecting API and Inbound Calling and 1 more component, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 03:00 PM UTC
Resolved
Jul 15, 2026, 07:08 PM UTC
Duration
4h 7m
Detected by Pingoru
Jul 15, 2026, 03:00 PM UTC

Affected components

APIInbound CallingOutbound CallingInternational Calling9-1-1 / Emergency Services

Update timeline

  1. investigating Jul 15, 2026, 03:00 PM UTC

    Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

  2. monitoring Jul 15, 2026, 03:31 PM UTC

    Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.

  3. resolved Jul 15, 2026, 07:08 PM UTC

    All services are confirmed restored and this incident is now resolved.