Sinch experienced a minor incident on July 31, 2026 affecting Web Portal, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Jul 31, 2026, 12:06 PM UTC
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound). Our team is actively investigating the issue.
- resolved Jul 31, 2026, 12:51 PM UTC
This incident has been resolved. Incident Start Time: 2026-07-31 10:36 UTC Incident End Time: 2026-07-31 12:27 UTC