Sinch incident

Delivery Issue Brazil - Algar Telecom

Minor Resolved View vendor source →

Sinch experienced a minor incident on July 19, 2026 affecting SMS - LATAM, lasting 14h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2026, 09:27 AM UTC
Resolved
Jul 20, 2026, 12:06 AM UTC
Duration
14h 39m
Detected by Pingoru
Jul 19, 2026, 09:27 AM UTC

Affected components

SMS - LATAM

Update timeline

  1. investigating Jul 19, 2026, 09:27 AM UTC

    We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-07-19 05:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jul 19, 2026, 11:09 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 19, 2026, 06:03 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 19, 2026, 11:03 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 20, 2026, 12:03 AM UTC

    We are continuing to investigate this issue.

  6. resolved Jul 20, 2026, 12:06 AM UTC

    This incident has been resolved. Incident Start Time: 2026-07-19 05:02 UTC Incident Start Time: 2026-07-19 23:43 UTC