Sinch incident
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64700
Sinch experienced a minor incident on July 16, 2026 affecting SMS 365 Operator US, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:47 PM UTC
Ticket Number: MNOC-64700 Services: SMSx Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : July 16, 19:05 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- monitoring Jul 16, 2026, 09:46 PM UTC
The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.
- monitoring Jul 17, 2026, 03:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2026, 09:23 PM UTC
Technical teams deployed a corrective fix and initial monitoring has yielded positive results. Sinch NOC will continue to monitor services for stability.