Sinch incident

Sinch Elastic SIP Trunking - Incident - Inbound call completion issues

Notice Resolved View vendor source →

Sinch experienced a notice incident on July 16, 2026 affecting API and Inbound Calling and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 09:14 PM UTC
Resolved
Jul 16, 2026, 10:29 PM UTC
Duration
1h 15m
Detected by Pingoru
Jul 16, 2026, 09:14 PM UTC

Affected components

APIInbound CallingOutbound CallingInternational Calling9-1-1 / Emergency Services

Update timeline

  1. identified Jul 16, 2026, 09:14 PM UTC

    Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

  2. monitoring Jul 16, 2026, 09:26 PM UTC

    A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.

  3. resolved Jul 16, 2026, 10:29 PM UTC

    All inbound services for Elastic SIP Trunking have restored as of 21:12 UTC. If you have any additional questions, please submit a ticket to [email protected].