Sinch incident

Service Outage - Chatlayer Voice Engine - US, EMEA

Critical Resolved View vendor source →

Sinch experienced a critical incident on July 29, 2026 affecting Chatlayer Voice Engine - US and Chatlayer Voice Engine - EMEA and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 12:56 PM UTC
Resolved
Jul 29, 2026, 02:12 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 29, 2026, 12:56 PM UTC

Affected components

Chatlayer Voice Engine - USChatlayer Voice Engine - EMEAChatlayer Voice Engine - South AmericaChatlayer App Integrations - South America

Update timeline

  1. investigating Jul 29, 2026, 12:56 PM UTC

    We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services

  2. investigating Jul 29, 2026, 01:18 PM UTC

    We are continuing to investigate this issue. We have been able to isolate the start time to 2026-07-29 11:14 UTC Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.

  3. investigating Jul 29, 2026, 01:35 PM UTC

    Our engineers are working on a potential fix for the issue. We will provide an update once the potential fix has been implemented.

  4. monitoring Jul 29, 2026, 01:54 PM UTC

    The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results. Incident Restored Time: 2026-07-29 13:35 UTC

  5. resolved Jul 29, 2026, 02:12 PM UTC

    The implemented fix has been deemed a success, This incident is now resolved. Incident Start Time: 2026-07-29 11:14 UTC Incident Restored Time: 2026-07-29 13:35 UTC Incident End Time: 2026-07-29 13:35 UTC