Simbase incident

[External] - Mobile Network Degradation in Mexico

Minor Resolved View vendor source →

Simbase experienced a minor incident on October 10, 2025, lasting 10h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 08:40 PM UTC
Resolved
Oct 11, 2025, 07:40 AM UTC
Duration
10h 59m
Detected by Pingoru
Oct 10, 2025, 08:40 PM UTC

Update timeline

  1. investigating Oct 10, 2025, 08:40 PM UTC

    Service degradation affecting mobile network in Mexico. Users may experience connection failures and data transmission issues. Affected countries: MX

  2. investigating Oct 10, 2025, 08:40 PM UTC

    [2025-10-10 20:38:55] - Incident status was updated to "investigating". Summary: A service degradation is being investigated affecting a network in Mexico. Customers may experience connection issues when trying to register or transmit data on this network.

  3. identified Oct 10, 2025, 09:00 PM UTC

    [2025-10-10 20:50:14] - Incident status was updated to "identified". Summary: An issue affecting connectivity on one network in Mexico has been identified. Many SIMs are successfully connecting to alternative networks. The provider is investigating the cause and expected resolution time. Further updates will be provided when available.

  4. monitoring Oct 11, 2025, 06:40 AM UTC

    [2025-10-11 06:25:46] - Incident status was updated to "monitoring". Summary: Service on a network in Mexico has been restored. Many devices are now successfully connected and operating normally. Final monitoring and validation tests are being performed to ensure full stability before closing the incident.

  5. resolved Oct 11, 2025, 07:40 AM UTC

    [2025-10-11 07:35:33] - Incident status was updated to "resolved". Summary: The incident affecting network services in Mexico has been resolved. Connectivity has been fully restored and is now operating at normal levels.