Simbase incident
Intermittent failures impacting store, SIM operations
Simbase experienced a minor incident on November 18, 2025 affecting SMS Messaging and SMS Messaging and 1 more component, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:32 PM UTC
Some of our operations are being impacted by a widespread CloudFlare outage. Provisioning operations (enabling/disabling SIM cards) and sending SMS messages for ⚫ BLACK and 🟢 GREEN profile SIM cards might sporadically fail at this time. Diagnostics might sporadically show the message: "We have detected provisioning irregularities with this SIM. Please open a support ticket". You can ignore this message while this incident is ongoing. The Store and this status page might also be intermittently unavailable during this outage. You can monitor https://www.cloudflarestatus.com/ for more information.
- monitoring Nov 18, 2025, 03:53 PM UTC
According to our instrumentation, all impacted services have fully recovered; most notably, provisioning and SMS operations of ⚫ BLACK and 🟢 GREEN profile SIM cards are back to normal. CloudFlare reports a fix has been deployed and they are actively mitigating the remaining issues. We continue to monitor the situation for further developments.
- resolved Nov 18, 2025, 05:32 PM UTC
We are resolving this incident as service is stable and Cloudflare reports full recovery on their end is underway.